Customer Service Representative / Dispatcher

Notturno Home Services; Bellingham (MA); On-site; Full time

Job summary

Notturno Home Services is seeking a Customer Service Representative/Dispatcher to support daily operations by scheduling and dispatching technicians. The ideal candidate will excel in a fast-paced environment, manage customer interactions, and ensure technician efficiency. This role emphasizes teamwork and communication, making it essential for maintaining high customer satisfaction. After 90 days, benefits are available, and the position offers both full-time and part-time options.

Qualifications

• Dispatching experience preferred.
• Reliable, self-motivated, flexible with hours.

Responsibilities

• Answer inbound calls and schedule with customers.
• Dispatch service calls efficiently without compromising customer satisfaction.
• Manage the dispatch board to maximize productivity.

Skills

Communication

Critical Thinking

Customer Satisfaction

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

Customer Service Representative / Dispatcher

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At Notturno, we see our team as family. We emphasize career development and support, fostering strong relationships through company outings like golf and paintball.

Job Summary:

• The CSR/Dispatcher supports daily operations by scheduling with customers and dispatching technicians. The role requires critical thinking to assign the best technician for each call. Must multitask, work in a fast-paced environment, and be proactive during slow periods. Responsibilities include coordinating parts orders with the shop manager, rescheduling jobs upon part arrival, and communicating with other trades, social media posting, scheduling 1:1s with managers, and reporting on business metrics.

Essential Duties and Responsibilities:

• Answer inbound calls and schedule with customers.
• Dispatch service calls efficiently without compromising customer satisfaction.
• Manage the dispatch board to maximize productivity and revenue.
• Notify clients promptly if technicians will be late and reschedule at their convenience.
• Ensure technicians arrive on time.
• Debrief technicians post-job and collect payments immediately after service.
• Follow up with customers to ensure satisfaction.
• Coordinate parts orders and rescheduling with the shop manager.
• Adhere to company ethics, rules, and philosophy.
• Candidate must be able to work in the office.

Minimum Qualifications:

• Dispatching experience preferred.
• High school diploma or GED required.
• Reliable, self-motivated, flexible with hours.
• Professional communication skills (written and verbal).
• Ability to work independently and in a team.
• Proficiency in Microsoft Excel, Word, and PowerPoint.
• Critical thinker with strong English skills.
• Good telephone etiquette and email knowledge.

Benefits – After 90 days

Job Types: Full-time, Part-time

Pay: $18.00 – $25.00 per hour

Seniority level

• Entry level

Employment type

• Full-time

Industries

• Specialty Trade Contractors