Dispatcher- Med Comm Center

Butler Medical Transport; Milford Mill (MD); On-site; Part time

Job summary

Join a leading healthcare company as a Dispatcher in the Med Comm Center. This entry-level, part-time role involves managing transportation requests and coordinating with ambulance units. Ideal for those with strong communication skills and the ability to thrive under pressure.

Qualifications

• At least one year of experience as a BMT Communicator or equivalent.
• Ability to work 12-hour shifts in a 24-hour environment.

Responsibilities

• Pre-dispatch vehicles for the next day, ensuring adequate resources.
• Receive calls from 911, hospitals, and residences requesting transportation.
• Assign calls to ambulance units based on care level efficiently.

Skills

Communication

Customer Service

Decision Making

Stress Management

Education

High School Graduate

Job description

Join to apply for the Dispatcher- Med Comm Center role at Butler Medical Transport.

Get AI-powered advice on this job and more exclusive features.

Pay Range

This range is provided by Butler Medical Transport. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$19.00/hr - $26.00/hr

Job Responsibilities

• Pre-dispatch vehicles for the next day, ensuring adequate resources for scheduled call volume and overflow.
• Receive calls from 911, hospitals, outpatient satellites, and residences requesting transportation.
• Assign calls to ambulance units based on care level (BLS, ALS, SCT, RN, WC) efficiently and accurately.
• Rearrange calls as needed due to vehicular issues, traffic, or urgent requests.
• Utilize TraumaSoft to assign trips, considering crew schedules and customer needs.
• Coordinate with management to call in staff for upcoming shifts to ensure smooth pre-dispatching.
• Act as a call-taker/communicator when necessary.

Minimum Qualifications

• High School Graduate
• At least one year of experience as a BMT Communicator or equivalent.
• Ability to work 12-hour shifts in a 24-hour environment, with a schedule of four days on and four days off.
• Prompt attendance and willingness to work mandatory holdovers (up to 24 hours).
• Ability to prioritize decisions based on multiple criteria and policies.
• Capability to sit for extended periods and view monitors.
• Ability to work effectively in high-stress situations and react quickly.
• Proficiency with telephone and communication equipment.
• Clear and concise communication skills.
• Ability to follow written and oral instructions.
• Good memory for details from various resources.
• Pass pre-employment drug and background screening.
• EMT experience is a plus but not required.

Preferred Skills

• Excellent customer service skills.
• Knowledge of medical terminology.
• Ability to remain calm under pressure.
• Previous EMS experience, EMT or higher, is advantageous.

Additional Information

Join the Butler Medical Transport team! The role is entry level, part-time, within the management and manufacturing job functions, in the Healthcare industry.