Emergency Dispatcher

City of Medford, Medford, MA 02155; Medford (MA); On-site; Full time

Job summary

The City of Medford is seeking an Emergency Dispatcher to serve as the first point of contact for emergency and non-emergency requests. This role involves managing calls, dispatching services, and maintaining records in a fast-paced environment. Candidates should possess a High School Diploma and at least one year of experience in a dispatch center. Strong communication and decision-making skills are essential for success in this position.

Qualifications

• High School Diploma or GED required.
• At least 1 year of experience in a 911 dispatch center.
• Knowledge of QED CAD software is helpful.

Responsibilities

• Receive emergency and non-emergency calls via Next Gen 911.
• Assess the need for emergency services and dispatch units.
• Maintain accurate records of calls and dispatch activities.

Skills

Customer service

Communication

Keyboard skills

Ability to work under stress

Prioritization

Decision making

Knowledge of telecommunications

Typing speed

Understanding of dispatch codes

Education

High School Diploma or GED

Tools

QED CAD software

Job description

Join to apply for the Emergency Dispatcher role at City of Medford, Medford, MA 02155

Pay Range

This range is provided by City of Medford, MA 02155. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Basic Function

The 911 Public Safety Dispatcher serves as the emergency call-taker/dispatcher for emergency and non-emergency requests on various communication lines, located at the Medford Police Public Safety Dispatch Center. Responsibilities include receiving and dispatching calls to police, fire, and EMS services.

Responsibilities

• Receive emergency and non-emergency calls via Next Gen 911, Text-to-911, video, and TTY systems.
• Manage calls by requesting critical information and recording details.
• Assess the need for emergency services, determine responses, and dispatch units accordingly.
• Use radio and computer systems to communicate with emergency units and relay information.
• Maintain accurate records of calls and dispatch activities.
• Assist in training new dispatchers and activate emergency alert systems.
• Provide crisis intervention and gather information for medical calls, transferring to EMS as needed.
• Utilize various computer systems and databases for record-keeping and information retrieval.
• Interpret and analyze caller situations to resolve problems or refer callers to other agencies.

Minimum Requirements

• High School Diploma or GED.
• At least 1 year of experience in a 911 dispatch center.

Preferred Qualifications

• Knowledge of QED CAD software is helpful.

Additional Requirements

• Background check, medical and psychological exams required.
• Completion of a public safety dispatch academy may be required.
• Ability to obtain and maintain dispatch certifications, including CPR, EMD, and CJIS.
• Random drug/alcohol screenings.

Knowledge, Skills & Abilities

• Excellent customer service, communication, and keyboard skills.
• Ability to work under stress, prioritize, and make decisions quickly.
• Knowledge of telecommunications and geographic areas of Medford.
• Typing speed of at least 35 words per minute.
• Understanding of dispatch codes and industry terminology.

Work Environment

Indoor office setting with low to moderate noise levels.

Hours & Salary

Full-time, including shifts during days, evenings, nights, weekends, and holidays. Salary: Union, $989.82 - $1,113.81 weekly.

Application Process

Send cover letter and resume to:

• Human Resources Department, City of Medford, Room 204, 85 George P. Hassett Drive, Medford, MA 02155
• Or email to [e-mail] with the job title in the subject line.

Visit www.medfordma.org for more info.

Equal Opportunity Employer

The City of Medford is an Equal Opportunity/Affirmative Action/504 Employer. Residents, women, minorities, veterans, and persons with disabilities are encouraged to apply.