Emergency Medical Dispatcher

Alert Ambulance Service, Inc.; Fall River (MA); On-site; USD 38,000 - 50,000; Full time

Job summary

A leading ambulance service in Massachusetts seeks an Emergency Medical Dispatcher to manage incoming calls and dispatch units effectively. This entry-level role requires strong communication skills, current CPR certification, and the ability to handle high-pressure situations. Join the team and make a difference in emergency response.

Qualifications

• Ability to remain calm under pressure and manage heavy workloads.
• General knowledge of service area.

Responsibilities

• Dispatch appropriate units in emergency and non-emergency situations.
• Handle incoming calls and assess nature and urgency.

Skills

Effective intrapersonal communication skills

Ability to prioritize calls

Education

Current CPR certification

EMD course certification

Tools

Computer Aided Dispatch System

GPS technology

Job description

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• The primary function of the Communications Dispatcher is to dispatch the most appropriate units to both emergent and non-emergent calls in accordance with company policy and procedure.
• Assists in handling the overflow of calls coming into the Communications Department in a professional and courteous manner while adhering to company policy and procedure.
  
  

Basic Functions

• The primary function of the Communications Dispatcher is to dispatch the most appropriate units to both emergent and non-emergent calls in accordance with company policy and procedure.
• Assists in handling the overflow of calls coming into the Communications Department in a professional and courteous manner while adhering to company policy and procedure.
  
  

Specific Duties

• The duties of the Communications Dispatcher include, but are not necessarily limited to the following:
• Operate a Computer Aided Dispatch System (Right Cad)
• Answer incoming calls and extract necessary information from the caller in a timely manner.
• Evaluate incoming calls to determine nature and urgency of the call.
• Dispatch appropriate vehicles and update crews with all pertinent information.
• Use GPS to keep track and status of vehicles and assist with ETA’s.
• Record all call offs on to the Late/Sick Log and notify the appropriate Supervisor on Duty.
• Communicates with Supervisor on Duty with any vehicle or crew related issues.
• Updates Facilities with a phone call if there is a delay and documents call appropriately.
• Places notes on calls as required by company policy and procedures.
• Log Missed Calls according to company policy and procedures.
  

Requirements

• The primary functional requirements include:
• General knowledge of the service area to be dispatched.
• Ensure and enforce company policies pertaining to dispatching of the company’s fleet.
• Effective intrapersonal communications skills and ability to utilize those skills on a daily basis.
• Must be able to pass EMD course in a timely manner.
• Learn policies and procedures of Alert Ambulance Inc. and adhere to them in all aspects of the job.
• Maintain a current CPR certification.
• Remain calm and effective under heavy workloads and emergent situations.
• Ability to determine and prioritize calls in a timely manner.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

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