Emergency Medical Communications Specialist

911 Emergency Communications; Fort Atkinson (IA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

911 Emergency Communications in Fort Atkinson, IA, is seeking an Emergency Medical Dispatcher to handle urgent medical calls and coordinate EMS responses. You will gather details, determine priorities, and relay critical information to responders in real-time.

The role emphasizes adherence to medical dispatch protocols, staying calm under pressure, and cooperating with EMS teams. Training, CPR certification, and related credentials may be required depending on the vacancy.

Qualifications

• Calm under pressure when receiving urgent medical calls.
• Clear, concise communication with callers and responders.
• Ability to follow established EMS dispatch protocols and instructions.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the medical dispatch system.
• Dispatch or coordinate ambulance resources when assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responders.
• Document call processing and participate in quality-review activities.

Skills

Calm under pressure

Clear communication

Empathy

Education

High school diploma or equivalent

Job description

911 Emergency Communications in Fort Atkinson, IA, is seeking an Emergency Medical Dispatcher to handle urgent medical calls and coordinate EMS responses. You will gather details, determine priorities, and relay critical information to responders in real-time.

The role emphasizes adherence to medical dispatch protocols, staying calm under pressure, and cooperating with EMS teams. Training, CPR certification, and related credentials may be required depending on the vacancy.