Emergency Housing Case Manager (Shelter Case Manager)

Safe Place for Youth; Los Angeles (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking organization dedicated to supporting youth at-risk of homelessness. As an Emergency Housing Case Manager, you'll play a vital role in providing essential support and resources to young individuals in need. This position involves engaging with youth, coordinating housing plans, and offering intensive case management services. You'll work collaboratively with various stakeholders to ensure each youth receives the assistance necessary for a stable future. If you are passionate about making a difference in the lives of vulnerable populations and thrive in a dynamic environment, this role is perfect for you.

Benefits

Comprehensive health coverage

403b with agency contribution

Vacation/Sick time

Weekly meditation/mindfulness

Professional development opportunities

Qualifications

• 1-2 years of experience with high-risk transitional age youth.
• Knowledge of trauma-informed care and harm reduction models.

Responsibilities

• Engage and support youth at the emergency housing site.
• Coordinate with service providers for housing plans.
• Provide intensive case management and crisis intervention.

Skills

Crisis Intervention

Motivational Interviewing

Case Management

Cultural Humility

Communication Skills

Organizational Skills

Education

Bachelor’s degree in social science

Lived experience with youth homelessness

Tools

Microsoft Office

Google Drive

Job description

Description

JOB TITLE: Emergency Housing Case Manager (Shelter Case Manager) [Full-Time]

REPORTS TO: Director of Interim Housing

SCHEDULE: Monday-Friday, (8:00am - 4:30pm)

LOCATION: Los Angeles, CA

STATUS: Full-time, 40 hrs/wk, Non-Exempt

CELL PHONE: Reimbursement for use

DRIVER POSITION: Yes [ If yes, see driving policy below]

SALARY RANGE: $21.00 - $24.00/hr

ABOUT US:

Safe Place for Youth (SPY) is the leading service provider for youth experiencing or at-risk of homelessness in West Los Angeles. Founded in 2011, our agency offers trauma-informed, low barrier programs that support young people in exiting the streets and achieving stability so that they can thrive, not just survive. Our robust continuum of care includes street outreach, drop-in services, health and wellness programming, case management, education and employment services, and housing programs.

SPY is a unique social impact agency that is committed to overcoming structural barriers to equity, community collaboration, and innovative youth-focused programming. If you have the skills, passion and collaborative spirit, join our growing team of over 100 employees.

SPY strives to attract and develop individuals who reflect a broad spectrum of diversity, including (but by no means limited to) racial, ethnic, gender identity and socioeconomic dimensions. We believe that inclusion of diverse perspectives is essential to achieving long-term, systemic change. We explicitly seek applications from those who self-identify as coming from historically marginalized populations to enrich and elevate our equity-centered approach to problem-solving.

ABOUT THE ROLE:

The Emergency Housing Case Manager is responsible for engaging and supporting youth residing at the PodShare Emergency Housing site, and enrolling youth in need of immediate shelter. The Emergency Housing Case Manager will provide onsite support with basic needs, connecting youth to health, mental health, employment and housing resources, and coordinating with youth housing and service providers to ensure that youth are working towards a permanent housing plan. The Emergency Housing Case Manager will provide intensive case management services including, but not limited to the following: screening/assessments, intakes, crisis intervention, developing and promoting housing readiness, accessing opportunities for housing assistance and rental subsidy programs, and securing permanent housing placement. The position is also responsible for the development and implementation of a housing plan and budget for each program member. This position requires extensive coordination within multiple internal SPY Programs and external systems that include developing relationships with the Housing Authority, DCFS, DMH, community partners and resources, landlords, and property owners and managers.

WHAT YOU’LL DO:

• Process incoming referrals and screen for eligibility and manage referrals waitlist
• Coordinate and assist with youth move-ins, and exit and sustainability planning
• Complete intake and other program documentation requirements, ensuring that charts meet quality assurance standards
• Utilize culturally-relevant active listening and motivational interviewing skills with participants to identify possible supports in their network
• Ensure that youth receive a Next Step Tool assessment
• Work with youth on creating a housing and service plan and provide intensive case management services to support youth
• Meet with youth on a weekly basis to ensure they are progressing towards their plan goals
• Connect youth resources to address their basic, physical, economic and psychosocial needs and follow-up to ensure the participant successfully accesses and initially retains housing
• Provide housing navigation, as needed, to connect youth to housing resources
• Ensure health and safety of youth including crisis intervention, risk assessment and safety planning
• Ensure services are documented (e.g. face to face, phone and collateral contacts) in all relevant databases in a timely and thorough manner
• Work with participants on budgeting, connecting to benefits, employment and determining what level of assistance is necessary to be stably housed
• Participate in trainings, meetings, and technical assistance such as learning collaboratives
• Other duties as assigned to support the mission of the organization

Requirements

WHAT YOU’LL NEED:

• Bachelor’s degree in social science or related field preferred is preferred.
• Related work or lived experience will be strongly considered in place of or in addition to a Bachelor’s degree.
• 1-2 years of experience providing direct services to high-risk transitional age youth is required.
• 1-2 years of experience providing case management services to high-risk transitional age youth is required.
• Working knowledge of child and adolescent social, emotional, and cognitive development, trauma informed care, and harm reduction service models
• Work within legal and ethical guidelines
• Flexibility with schedule based on program needs
• Commitment and passion for the mission, vision, values and culture of SPY
• A self-starter who is prepared to drive innovative solutions
• Excellent communication and organizational skills
• An ability to work in a fast paced environment that requires effective collaboration
• A valid California driver’s license, auto insurance, and the ability to transport youth
• Proficient in Microsoft Office and Google Drive
• Cultural humility

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS:

• Prolonged periods of sitting at a desk and working on a computer.
• Changes in the environment, such as the office or outdoors.
• Physical effort/lifting, such as sedentary- up to 15-20 pounds at times.

SPECIAL CONDITIONS:

Mandated Reporting Requirements: The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment.

COVID-19 Vaccination Requirements: Effective August 9, 2021, the State Health Officer has mandated that all workers, paid or unpaid, in homeless services organizations must provide proof of vaccination. If eligible for a booster shot, proof of booster is also required. If not fully vaccinated, weekly COVID-19 testing is necessary depending on the program. Please submit proof of vaccination to [e-mail]. To request a reasonable accommodation or exemption, please get in touch with HR at the same email address. It's important to note that these accommodations are limited.

Driver Positions:

Applicants are required to provide a copy of their driving record from the Department of Motor Vehicles, along with a copy of their valid driver’s license and proof of insurance. Job offers are contingent upon a satisfactory driving record. Examples of an unsatisfactory driving record include:

• Suspended or revoked license
• Three or more moving violations in the past 36 months
• Any violations, including drugs, alcohol, controlled substances, within the past 24 months
• Reckless driving, including hit and runs, within the past 24 months
• At fault accidents, resulting in fatality or serious injury, within the past 5 years

The motor vehicle record will need to include a review of all states listed on the individual's employment application and resume. See instructions on obtaining your driving record below:

https://www.dmv.ca.gov/portal/customer-service/request-vehicle-or-driver-records/online-driver-record-request/

For driver positions, driving is an essential job function and cannot be reasonably accommodated, employment may be discontinued.

NOTE: All staff members will be considered introductory employees for the first three months of employment and will not be considered regular employees until the conclusion of this period. SPY reserves the right to extend an employee’s introductory period. In no way does the expiration of this introductory period change the fact that all employees are at-will. It is the supervisor’s responsibility to orient the employee and to communicate the expectations of the supervisor and SPY, as well as to evaluate whether the employee has the necessary level of skill, job knowledge, motivation, and attitude to become a regular member of the SPY staff. New employees are also encouraged to seek guidance and assistance during this period. Employees who fail to demonstrate the expected commitment, performance and attitude may be terminated at any time during the introductory period. However, completion of the introductory period does not change or alter the “at-will” employment status. Employees continue to have the right to terminate their employment/business relationship at any time, with or without cause or notice, and SPY has the same right. The organization, in its sole discretion, may change the job duties, responsibilities and assignments of any position, at any time.

BENEFITS & PERKS:

Safe Place for Youth offers a competitive benefit package including comprehensive health coverage, 403b with agency contribution, and vacation/sick time. We also offer unique perks including weekly meditation/mindfulness and professional development opportunities that are tailored to your individual career growth.

EEO STATEMENT:

All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. Safe Place for Youth does not discriminate on the basis of any protected status under federal, state, or local law.

Safe Place for Youth is an equal opportunity employer committed to a diverse and inclusive workforce. In addition, the organization will consider employment-qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring.

Please include references in your application