Emergency Housing Case Manager (Shelter Case Manager)

Safe Place for Youth; Los Angeles (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a passionate Emergency Housing Case Manager to support youth experiencing homelessness. This full-time role involves engaging with youth, coordinating housing resources, and developing personalized housing plans. The ideal candidate will have a background in social sciences, experience with transitional youth, and a commitment to trauma-informed care. Join a dedicated team that strives to empower young individuals to achieve stability and thrive in their communities. If you're ready to make a meaningful impact, this opportunity is for you!

Benefits

Health Coverage

403b Retirement Plan

Vacation

Sick Leave

Professional Development Opportunities

Cell Phone Reimbursement

Qualifications

• Bachelor’s degree in social science or related field preferred.
• 1-2 years of direct service and case management experience.

Responsibilities

• Engage and support youth at the Emergency Housing site.
• Coordinate with housing and service providers.

Skills

Case Management

Active Listening

Motivational Interviewing

Crisis Intervention

Communication Skills

Organizational Skills

Cultural Humility

Education

Bachelor's Degree in Social Science

Experience with High-Risk Transitional Youth

Tools

Microsoft Office

Google Drive

Job description

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Description

JOB TITLE: Emergency Housing Case Manager (Shelter Case Manager) [Full-Time]

REPORTS TO: Director of Interim Housing

SCHEDULE: Monday-Friday, 8:00am - 4:30pm

LOCATION: Los Angeles, CA

STATUS: Full-time, 40 hrs/wk, Non-Exempt

CELL PHONE: Reimbursement for use

DRIVER POSITION: Yes (see driving policy below)

SALARY RANGE: $21.00 - $24.00/hr

About Us

Safe Place for Youth (SPY) is the leading service provider for youth experiencing or at-risk of homelessness in West Los Angeles. Founded in 2011, our agency offers trauma-informed, low barrier programs that support young people in exiting the streets and achieving stability so that they can thrive, not just survive. Our continuum includes street outreach, drop-in services, health and wellness programming, case management, education and employment services, and housing programs.

SPY is committed to diversity and inclusion, seeking applications from individuals from marginalized populations to enrich our approach.

About The Role

The Emergency Housing Case Manager will engage and support youth at the PodShare Emergency Housing site, enrolling youth in need of shelter. Responsibilities include providing onsite support, connecting youth to resources, coordinating with housing and service providers, and developing housing plans and budgets. The role requires extensive coordination with internal programs and external partners such as Housing Authority, DCFS, DMH, landlords, and community resources.

What You’ll Do

• Process referrals and manage eligibility screening
• Coordinate youth move-ins, exits, and sustainability planning
• Complete documentation ensuring quality standards
• Use active listening and motivational interviewing with participants
• Ensure youth receive a Next Step Tool assessment
• Support youth in creating housing and service plans
• Meet weekly with youth to track progress
• Connect youth to resources for basic needs and housing
• Provide housing navigation assistance
• Ensure health and safety, crisis intervention, and risk assessment
• Document services in relevant databases
• Assist with budgeting, benefits, employment, and housing stability
• Participate in trainings and meetings
• Perform other duties supporting the organization’s mission

Requirements

What You’ll Need:

• Bachelor’s degree in social science or related field preferred, or related experience
• 1-2 years of direct service and case management experience with high-risk transitional youth
• Knowledge of child/adolescent development, trauma-informed care, harm reduction
• Legal and ethical compliance
• Flexible schedule as needed
• Passion for SPY’s mission and values
• Self-starter with excellent communication and organizational skills
• Ability to work in a fast-paced environment
• Valid California driver’s license, insurance, and ability to transport youth
• Proficiency in Microsoft Office and Google Drive
• Cultural humility

Work Environment & Physical Requirements

• Sitting at a desk and working on a computer
• Environmental changes, outdoor and indoor
• Physical effort/lifting up to 15-20 pounds

Special Conditions

Mandated Reporting: This role is a mandated reporter under California law.

COVID-19 Vaccination: Proof of vaccination or weekly testing required, with accommodations available upon request.

Driver Position: Requires a clean driving record, valid license, and insurance. Driving is an essential function.

Additional Notes

Employees are considered at-will and undergo a three-month introductory period. Benefits include health coverage, 403b, vacation, sick leave, and professional development opportunities.