Emergency Housing Case Manager

Compass Sf; San Francisco (CA); On-site; USD 57,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement plan

Union membership

Job summary

Compass Family Services in San Francisco is seeking a Case Manager for the CUAV program to assist families and pregnant people in crisis. You will help secure emergency hotel rooms, connect to shelter and housing options, and address immediate needs while advocating for clients.

On-site work at the office and hotels, with data entry in Salesforce, daily meal distribution, and responsive hotline support to families in urgent need.

Qualifications

• Experience working with people in crisis.
• Understanding of issues facing homeless and low-income families.
• Strong interpersonal skills and ability to build trust across diverse populations.
• Commitment to diversity, equity, inclusion and belonging.
• Strong computer skills; Salesforce experience is a plus; proficient in Microsoft Office.
• Ability to stand for long periods, move up/down stairs, distribute meals.
• Fluency in English is required; Spanish helpful.

Responsibilities

• Provide crisis intervention, information and referrals, and advocacy to families toward stability.
• Ensure families understand and comply with program and hotel rules; mediate conflicts.
• Connect families with housing problem solving support and longer-term options.
• Maintain up-to-date client files and enter data into Salesforce and funder databases.
• Distribute meals to families daily at the hotels.
• Respond to hotline calls from families in urgent housing need.

Skills

Crisis experience

Homelessness awareness

Interpersonal skills

DEI commitment

English fluency

Spanish helpful

Tools

Salesforce

Microsoft Office

Job description

Compass Family Services in San Francisco is seeking a Case Manager for the CUAV program to assist families and pregnant people in crisis. You will help secure emergency hotel rooms, connect to shelter and housing options, and address immediate needs while advocating for clients.

On-site work at the office and hotels, with data entry in Salesforce, daily meal distribution, and responsive hotline support to families in urgent need.