Crisis Response Case Manager — Emergency Housing

Compass Family Services; San Francisco (CA); On-site; USD 40,000 - 43,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement plan

Paid time off

Union membership

Job summary

Compass Family Services seeks a Case Manager for the CUAV program in San Francisco to help families and pregnant people access emergency hotel rooms, shelter, housing options, and community resources.

Responsibilities include crisis intervention, maintaining client files, coordinating meals, and ensuring adherence to program rules; fluent English required, Spanish helpful. This is an on-site role at our Market Street office and partner hotels.

Qualifications

• Experience working with people in crisis.
• Understanding of issues facing homeless and low-income families.
• Strong interpersonal skills, including relationship-building and ability to develop trusting relationships.
• Commitment to diversity, equity, inclusion and belonging work.
• Proficiency with Microsoft Office; Salesforce experience is a plus.
• Ability to stand for extended periods, walk stairs, and distribute meals.
• Fluency in English required; Spanish fluency is helpful.

Responsibilities

• Provide crisis intervention, information and referrals, and advocacy to families to move toward stability.
• Ensure families understand and comply with program and hotel rules; mediate conflicts when needed.
• Make sure CUAV participants are connected with housing problem-solving support and longer-term options.
• Maintain up-to-date client files and enter data into Salesforce and funder databases.
• Distribute meals to families daily at the hotels.
• Respond to hotline calls from families in urgent housing situations.

Skills

Crisis intervention

Homelessness awareness

Interpersonal skills

DEI commitment

English fluency

Mobility/physical stamina

English language

Tools

Salesforce

Microsoft Office

Job description

Compass Family Services seeks a Case Manager for the CUAV program in San Francisco to help families and pregnant people access emergency hotel rooms, shelter, housing options, and community resources.

Responsibilities include crisis intervention, maintaining client files, coordinating meals, and ensuring adherence to program rules; fluent English required, Spanish helpful. This is an on-site role at our Market Street office and partner hotels.