Emergency Glass Dispatcher | Superior Customer Service

Glass-Doctor; Cordova (TN); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Paid Training

Company-provided technology

Benefits Package

PTO and Vacation

Job summary

Glass Doctor Dispatch is seeking a detail-oriented Dispatcher in the Memphis area. You will deliver top-notch customer service while coordinating field crews and service calls, ensuring timely communication and accurate record-keeping.

You will manage vehicle programs, logs, and reports, while maintaining a high standard of accuracy and responsiveness to customer needs. Training and benefits are provided, with opportunities for growth within the company.

Qualifications

• Experience in auto/flat glass industry is a plus.
• Knowledge of basic tools of the trade.
• Computer literacy with MS Office and spreadsheets.
• Valid driver's license with clean driving record.
• Strong organization, multi-tasking, and time management.
• Excellent phone and verbal/written communication skills.

Responsibilities

• Schedule manpower assignments and ensure Emergency Service program is executed.
• Maintain a log of equipment and tools, including inventories and inspections.
• Ensure invoices, route sheets, time cards, and reports are completed on time and accurately.
• Administer the company vehicle program including maintenance, fuel, and stock.
• Respond to email requests to secure opportunities.

Skills

Customer service

Attention to detail

Multi-tasking

Communication skills

Microsoft Excel

Email handling

Time management

Organization

Tools

MS Office

Email

Job description

Glass Doctor Dispatch is seeking a detail-oriented Dispatcher in the Memphis area. You will deliver top-notch customer service while coordinating field crews and service calls, ensuring timely communication and accurate record-keeping.

You will manage vehicle programs, logs, and reports, while maintaining a high standard of accuracy and responsiveness to customer needs. Training and benefits are provided, with opportunities for growth within the company.