Dispatcher

Glass-Doctor; Cordova (TN); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Paid Training

Company-provided technology

Benefits Package

PTO and Vacation

Job summary

Glass Doctor Dispatch is seeking a detail-oriented Dispatcher in the Memphis area. You will deliver top-notch customer service while coordinating field crews and service calls, ensuring timely communication and accurate record-keeping.

You will manage vehicle programs, logs, and reports, while maintaining a high standard of accuracy and responsiveness to customer needs. Training and benefits are provided, with opportunities for growth within the company.

Qualifications

• Experience in auto/flat glass industry is a plus.
• Knowledge of basic tools of the trade.
• Computer literacy with MS Office and spreadsheets.
• Valid driver's license with clean driving record.
• Strong organization, multi-tasking, and time management.
• Excellent phone and verbal/written communication skills.

Responsibilities

• Schedule manpower assignments and ensure Emergency Service program is executed.
• Maintain a log of equipment and tools, including inventories and inspections.
• Ensure invoices, route sheets, time cards, and reports are completed on time and accurately.
• Administer the company vehicle program including maintenance, fuel, and stock.
• Respond to email requests to secure opportunities.

Skills

Customer service

Attention to detail

Multi-tasking

Communication skills

Microsoft Excel

Email handling

Time management

Organization

Tools

MS Office

Email

Job description

Dispatcher- Glass Doctor of MemphisDo you love customer service? Organization and making sure projects flow? Have you’ve been doing that for more than a year? Then keep reading…How about growing your skills and income at a company where your attention to detail will be appreciated?As a Dispatcher, you will be helping our residential and business customers often in times when they need it most. When something cracks or shatters, you’ll put the customer at ease, making sure their home or business is safe and looking good!We invest in our people and will make sure you have the training, tools, and process to be successful.If you are looking for a place where your expertise will be valued, you can grow in your career, and you have control over your income, apply at Glass Doctor today!Your Responsibilities as a DispatcherAs a Glass Doctor Dispatcher, you are a vital part of our team. You will be the person that provides top-notch customer service while showing off your solid customer service skills.Here’s what you’ll do:· Schedule manpower assignments and ensure Emergency Service program is executed.· Maintain a log of company equipment and tools, including periodic physical inventories and inspections.· Ensure that invoices, route sheets, time cards, daily and weekly reports are completed and turned in by all team members timely and accurately.· Administer the company vehicle program including maintenance, repair, fuel, and service stock.· Promptly responds to email requests to secure the opportunity.Here’s What You Need to Succeed as a Dispatcher:Excel at Exceptional Customer Service: In this role, you are much more than just a Dispatcher. You are delivering an exceptional high-quality customer experience.We highly value the customer satisfaction surveys and Google reviews that we get from our customers about the jobs performed.Have an Eye for Perfection: You’ll need a high level of attention to detail.Identify Additional Opportunities to Help the Customer: Our customers view you as the trusted expert to make the best recommendations for their current and future needs.Job RequirementsThe following are the minimum requirements to be considered for the ISR position at Glass Doctor:· Prior experience in the auto and/or flat glass industry is a plus.· Knowledge and understanding of the basic tools of the trade.· Computer literate, with working knowledge of work processing, business software and spreadsheet applications· Must be insurable with a valid driver’s license and clean driving record to drive a company vehicle.· Strong organization skills, able to multi-task, and can manage time.· Outstanding phone skills.· Strong computer and internet skills.· Excellent interpersonal and communication skills (written and verbal).This Job Is NOT For You If . . .· You are okay with measurements being “close enough”. That won’t work here. Measurements need to be super accurate to a fraction of an inch so that the glass will fit the first time.· You say things in your head like “A broken window – what’s the big deal?” To our customers, when glass breaks, it’s an emergency and safety issue. We take it as seriously as they do.· You think working Monday mornings is optional. But our customers depend on us to show up as scheduled. Calling off work at the last-minute impacts not just the customer but the whole team.Here’s How We Take Care of Our Employees:· Paid Training· Company-provided technology· Benefits Package· PTO and VacationThe pay range for this position is $17-$20/hour, depending on your level of experience as a Dispatcher.At Glass Doctor, you will be a valued part of our team and community. By providing continuing training, we will invest in you as you grow with us.If you are ready to put your passion for customer service and glass expertise to work, then what are you waiting for?APPLY TODAY!