Emergency Fire Dispatcher - 24/7 Ops & Overtime

911 Emergency Communications; Waterford (CT); On-site; USD 55,000 - 75,000; Full time

Job summary

911 Emergency Communications in Waterford, CT seeks skilled Fire Dispatchers to coordinate responses to fires, rescues, and other emergencies. You will receive incident information, verify details, alert stations, and maintain clear radio communications with responding crews.

The role requires strong information management, accuracy, and the ability to work rotating shifts, including overnights, weekends, and holidays as needed. Prior dispatch experience or relevant training is a plus.

Qualifications

• High school diploma or GED required.
• Comfort with computer systems and data entry.
• Fire dispatch certification or related training may be required.
• Ability to work under pressure with shift work.

Responsibilities

• Receive and document reports of fires, rescues, and hazardous conditions.
• Verify incident locations and risks.
• Alert stations and dispatch apparatus.
• Monitor radio channels and incident status.
• Record dispatch times and unit movements.
• Coordinate mutual-aid communications.
• Process resource requests.

Skills

Data entry

Radio communications

Maps

Emergency dispatch

Education

High school diploma or GED

Job description

911 Emergency Communications in Waterford, CT seeks skilled Fire Dispatchers to coordinate responses to fires, rescues, and other emergencies. You will receive incident information, verify details, alert stations, and maintain clear radio communications with responding crews.

The role requires strong information management, accuracy, and the ability to work rotating shifts, including overnights, weekends, and holidays as needed. Prior dispatch experience or relevant training is a plus.