Fire Dispatch Specialist — 24/7 Emergency Communications

911 Emergency Communications; New London (CT); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Insurance coverage

Retirement programs

Paid leave

Job summary

911 Emergency Communications is seeking Fire Dispatcher opportunities in Uncasville. Dispatchers coordinate responses to fires, rescue incidents, and hazardous conditions, receiving incident information, alerting resources, and maintaining communication with responding crews.

The role may require staffing at all hours, including overnight shifts, weekends, holidays, overtime, and coverage during major incidents.

Qualifications

• High school diploma or GED commonly required.
• Fire dispatch certification or EMS dispatch training may be required for some assignments.
• Comfort with computer systems, data entry, maps and radio communication.

Responsibilities

• Receive and document reports of fires, rescues, alarms, and hazardous conditions.
• Verify incident locations and risks; ensure accuracy of information.
• Alert stations and dispatch apparatus using approved response assignments.
• Monitor radio channels, unit availability, and incident status.
• Relay information about occupants, hazards, and changing conditions.
• Process requests for additional resources through established procedures.
• Coordinate mutual-aid communications when assigned.
• Record dispatch times, unit movements, and significant incident updates.

Skills

Radio communication

Data entry

Organization

Education

High school diploma

Tools

Computer systems

Maps

Radio systems

Job description

911 Emergency Communications is seeking Fire Dispatcher opportunities in Uncasville. Dispatchers coordinate responses to fires, rescue incidents, and hazardous conditions, receiving incident information, alerting resources, and maintaining communication with responding crews.

The role may require staffing at all hours, including overnight shifts, weekends, holidays, overtime, and coverage during major incidents.