Emergency Fire Dispatcher — 24/7 Critical Support

911 Emergency Communications; Canaan (CT); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Insurance coverage

Retirement programs

Paid leave

Professional development

Job summary

911 Emergency Communications in Connecticut seeks a Fire Dispatcher to coordinate emergency responses and maintain clear radio communications with responding crews. This role requires strong organizational skills, attention to detail, and the ability to work under pressure during incidents.

You will receive incident information, verify locations, alert appropriate resources, monitor status, and document dispatch events while following established procedures and agency directions.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required. Some employers provide entry-level instruction; others seek experienced dispatchers with fire communications training.
• Applicants should be comfortable with computer systems, accurate data entry, maps, and radio communication. Fire dispatch certification, emergency medical dispatch training, or incident-management coursework may be required for particular assignments.

Responsibilities

• Receive and document reports of fires, rescues, alarms, and hazardous conditions
• Verify incident locations, access information, and reported risks
• Alert stations and dispatch apparatus using approved response assignments
• Monitor radio channels, unit availability, and incident status
• Relay information about occupants, hazards, and changing conditions
• Process requests for additional resources through established procedures
• Coordinate mutual-aid communications when assigned
• Record dispatch times, unit movements, and significant incident updates

Skills

Attention to detail

Clear radio communication

Data entry

Computer skills

Maps reading

Calm under pressure

Communication skills

Education

High school diploma or GED

Tools

Radio communications equipment

Job description

911 Emergency Communications in Connecticut seeks a Fire Dispatcher to coordinate emergency responses and maintain clear radio communications with responding crews. This role requires strong organizational skills, attention to detail, and the ability to work under pressure during incidents.

You will receive incident information, verify locations, alert appropriate resources, monitor status, and document dispatch events while following established procedures and agency directions.