Emergency Fire Dispatch & Communications Specialist

911 Emergency Communications; Wood River (IL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Insurance coverage

Retirement programs

Paid leave

Job summary

911 Emergency Communications in Wood River, IL, is seeking a Fire Dispatcher to coordinate responses to fires, rescues, hazardous conditions, and other emergencies handled by local fire services.

You will receive incident information, alert appropriate resources, maintain radio contact with responding crews, and follow established response plans and directions from authorized personnel. This role may require overnight shifts, weekends, holidays, overtime, and coverage during major incidents.

Qualifications

• High school diploma or recognized equivalency credential commonly required.
• Fire dispatch certification or emergency communications training may be required for certain assignments.
• Applicants should be comfortable with computer systems, maps, and radio communication.

Responsibilities

• Receive and document reports of fires, rescues, alarms, and hazardous conditions.
• Verify incident locations, access information, and reported risks.
• Alert stations and dispatch apparatus using approved response assignments.
• Monitor radio channels, unit availability, and incident status.
• Relay information about occupants, hazards, and changing conditions.
• Process requests for additional resources through established procedures.
• Coordinate mutual-aid communications when assigned.
• Record dispatch times, unit movements, and significant incident updates.

Skills

Data entry

Radio communication

Maps

Computer literacy

Education

High school diploma or GED

Job description

911 Emergency Communications in Wood River, IL, is seeking a Fire Dispatcher to coordinate responses to fires, rescues, hazardous conditions, and other emergencies handled by local fire services.

You will receive incident information, alert appropriate resources, maintain radio contact with responding crews, and follow established response plans and directions from authorized personnel. This role may require overnight shifts, weekends, holidays, overtime, and coverage during major incidents.