Emergency Fill Collector

Gold Rush Amusements, Inc.; Hoffman Estates (IL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Job summary

Gold Rush Gaming is seeking a reliable Emergency Fill Collector to service video gaming terminals across partner locations. Responsibilities include replenishing cash, performing basic maintenance, and ensuring equipment operates correctly.

Travel between sites is required, with strong time management and customer service skills essential. The role supports a fast-paced gaming environment, requiring attention to security protocols and accurate logging of service activities.

Qualifications

• Must be 21 years of age or older.
• High school diploma or equivalent.
• Valid driver’s license and clean driving record.
• Ability to pass a background check per Illinois Gaming Board regulations.
• Strong attention to detail and ability to follow procedures.
• Dependable.
• Good physical condition – must be able to lift up to 50 lbs and work on your feet.
• Excellent customer service and communication skills.
• Previous experience in route service, field tech support, or cash handling is a plus.

Responsibilities

• Refill cash and paper supplies in video gaming terminals (VGTs) and redemption machines.
• Conduct basic maintenance and troubleshooting of terminals.
• Accurately log inventory and service activities at each location.
• Ensure security and compliance with company procedures and state regulations.
• Communicate effectively with location owners and internal support teams.
• Maintain cleanliness and professional appearance of machines and work areas.
• Perform emergency fills or service calls when needed.

Skills

Customer service

Time management

Attention to detail

Communication

Valid driver’s license

Education

High school diploma or equivalent

Job description

Job Title: Emergency Fill Collector

Company: Gold Rush Gaming

Location: Hoffman Estates, IL

Job Type: Full-Time or Part-Time

About Gold Rush Gaming

Gold Rush Gaming is a premier video gaming terminal operator in Illinois, dedicated to delivering top-tier customer service and maintaining high-performance standards. We partner with local establishments to provide cutting-edge gaming experiences in a safe and enjoyable environment.

Job Summary

Gold Rush Gaming is seeking a reliable and detail-oriented Emergency Fill Collector to service and maintain our video gaming terminals at partner locations. The ideal candidate will be responsible for replenishing cash, performing routine maintenance checks, and ensuring all equipment is functioning properly. This position requires travel between locations, excellent time management, and strong customer service skills.

Key Responsibilities

• Refill cash and paper supplies in video gaming terminals (VGTs) and redemption machines.
• Conduct basic maintenance and troubleshooting of terminals.
• Accurately log inventory and service activities at each location.
• Ensure security and compliance with company procedures and state regulations.
• Communicate effectively with location owners and internal support teams.
• Maintain cleanliness and professional appearance of machines and work areas.
• Perform emergency fills or service calls when needed.

Qualifications

• Must be 21 years of age or older
• High school diploma or equivalent.
• Valid driver’s license and clean driving record.
• Ability to pass a background check per Illinois Gaming Board regulations.
• Strong attention to detail and ability to follow procedures.
• Dependable.
• Good physical condition – must be able to lift up to 50 lbs and work on your feet.
• Excellent customer service and communication skills.
• Previous experience in route service, field tech support, or cash handling is a plus.

Schedule & Availability

• Preferred workdays are Thursday through Sunday, 3 PM to 1:00 AM.
• Full-time and part-time opportunities available.
• Some flexibility required for special service calls or route changes.

Benefits (for Full-Time Employees)

• Competitive pay
• Health, dental, and vision insurance
• Paid time off
• 401(k)
• Company vehicle and tools provided