Gaming Service Technician

Luckylincolngaming; McHenry (IL); On-site; USD 22,730 - 32,373; Full time

Job summary

Lucky Lincoln Gaming is seeking a Gaming Service Technician in McHenry, IL to maintain and repair gaming units. The role involves installing and troubleshooting gaming terminals, ensuring operational effectiveness.

Qualified candidates must be at least 21, have a high school diploma, and a valid driver’s license. The position demands flexibility in work hours, including weekends and on-call support, with a strong emphasis on communication and mechanical skills.

Qualifications

• Must be at least 21 years old.
• Able to pass a background check and obtain a Terminal Handler's license.
• Valid driver's license with a clean driving record.
• Ability to work flexible hours including weekends.

Responsibilities

• Install, maintain, and repair video game terminals and redemption terminals.
• Preventative maintenance of computer/security networks.
• Transport company assets to licensed establishments.
• Perform basic maintenance on redemption terminals.
• Various warehouse duties including shipping and inventory control.
• Interact professionally with patrons.
• Provide on-call technical support.

Skills

Ability to complete tasks with minimal direction

Strong communication skills

Mechanically and technologically inclined

Strong moral character and work ethic

Ability to walk, sit, stand, and lift up to 75 lbs

Education

High school diploma or GED

Job description

Description

Lucky Lincoln Gaming is hiring a Gaming Service Technician to join the Operations Team to inspect, maintain, and repair our inventory of gaming units in McHenry, IL. The Gaming Service Technician will troubleshoot, fix, and repair video gambling terminals in their assigned territory. The successful candidate must be 21 years or older, be detail oriented, dependable, and able to pass a detailed background check with the Illinois Gaming Board and the Illinois Department of Professional Regulations.

The Gaming Service Technician position is well-suited for you if you possess:

• Ability to complete tasks with minimal direction.
• Strong communication skills.
• Mechanically and technologically inclined.
• Strong moral character and work ethic.
• Ability to walk, sit, stand, and lift up to 75 lbs. at any time.

Compensation

$20+ - USD

We Run on EOS

At Lucky Lincoln Gaming, we run on EOS (Entrepreneurial Operating System). EOS is a set of concepts and tools designed to prioritize our vision, align our teams, and streamline processes, ultimately driving growth and accountability throughout the organization.

Our Core Values

• Get it done attitude! We take ownership of our tasks and challenges, actively seeking solutions and utilizing available resources. While we strive to resolve issues independently, we are also open to seeking guidance when necessary, bringing forward options and ideas to effectively collaborate.
• 5 Star Hospitality! Our customers are paramount, and we prioritize their needs with a sense of urgency and attentiveness, with the aim of exceeding their expectations. We extend this hospitality mindset to our employees and colleagues, recognizing that their satisfaction contributes to overall success.
• Positive Culture! We engage our customers and coworkers with respect, positivity, and open communication. We always have each other's backs and foster a culture of collaboration and teamwork.
• Self-propelled! We have a strong desire to learn and grow both personally and professionally. With a pilot mentality, we are self-motivated and believe we can get anywhere we want to go.
• Communicate Forward! Effective communication is fundamental to our success. We prioritize keeping everyone informed and aligned, sharing information through appropriate channels to ensure clarity and transparency.

Equal Employment Opportunity

Lucky Lincoln Gaming, Cloud9 Cannabis, Take Flight Hospitality, Midwest Real Estate, Aviator Coffee and Cocktails, and Pilot Pizza all provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We are committed to an inclusive, equitable and accessible workplace. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

Requirements

As a Gaming Service Technician, your responsibilities will include:

• Install, maintain and repair Lucky Lincoln products (video game terminals and redemption terminals).
• Preventative maintenance and configuration of computer/security networks.
• Transporting of company assets and equipment to licensed establishments and LLG’s warehouse.
• Collect, fill and perform basic maintenance on redemption terminals.
• Various warehouse duties including shipping/receiving, inventory control, etc.
• Adhere to all company policies and documented procedures.
• Interact with establishment/venues along with patrons in a courteous and professional manner.
• On-Call Service.
• Provide technical support on-site or via phone or other communication methods.
• Adhere to all company policies and documented procedures.

Qualified candidates will have:

• High school diploma or GED required.
• At least 21 years of age.
• Be able to pass a background check and obtain a Terminal Handler’s license from the Illinois Gaming Board required.
• Ability to work Saturday to Tuesday, 8am-6pm or Thursday to Sunday, 4pm-2am CST (average 40-42 hours a week including OT.)
• Valid driver’s license with a clean driving record.