Emergency Dispatcher & Telecommunicator Trainee

911 Emergency Communications; Council Bluffs (IA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employer-provided training

Job summary

Saint Marys, IA seeks Dispatcher Trainee and Telecommunicator Trainee to begin a structured path into emergency communications. Trainees learn how to receive calls, document incidents, operate dispatch systems, and support responders under supervision.

Candidates should have a high school diploma, basic computer skills, clear communication, and a willingness to learn. Training milestones and certifications are required; successful completion leads to full dispatcher roles with benefits.

Qualifications

• High school diploma or recognized equivalent commonly required.
• Basic computer skills and typing ability.
• Clear communication and willingness to receive feedback; customer service experience helpful.

Responsibilities

• Learn emergency call-taking procedures and agency terminology.
• Practice confirming locations and gathering essential incident details.
• Develop accurate typing and computer-aided dispatch skills.
• Study service-area geography, maps, and response jurisdictions.
• Learn radio procedures and unit-status monitoring.
• Observe and perform assigned duties under supervision.
• Complete assessments, coaching sessions, and training milestones.
• Learn confidentiality, security, and professional-conduct requirements.

Skills

Communication

Typing

Computer skills

Customer service

Education

High school diploma

Job description

Saint Marys, IA seeks Dispatcher Trainee and Telecommunicator Trainee to begin a structured path into emergency communications. Trainees learn how to receive calls, document incidents, operate dispatch systems, and support responders under supervision.

Candidates should have a high school diploma, basic computer skills, clear communication, and a willingness to learn. Training milestones and certifications are required; successful completion leads to full dispatcher roles with benefits.