Emergency Dispatcher I

City of Edmond; Edmond (OK); On-site; Full time

Job summary

An established industry player is seeking an Emergency Dispatcher to play a vital role in public safety. In this dynamic position, you will be the first point of contact for individuals in urgent need, managing both emergency and non-emergency calls. Your ability to remain calm under pressure, coupled with strong customer service and critical thinking skills, will ensure that help is dispatched promptly and efficiently. Join a team that values your contributions and offers a supportive environment, where you can grow professionally while making a real difference in the community. If you are ready to take on this rewarding challenge, apply today!

Benefits

Health Insurance

Vision Insurance

Dental Insurance

Paid Time Off

Paid Holidays

Longevity Rewards

Retirement Benefits

Qualifications

• High school diploma or GED required with related experience.
• Strong customer service and critical thinking skills are essential.

Responsibilities

• Receive and respond to emergency and non-emergency calls.
• Dispatch emergency responders and enter data into systems.
• Monitor radio communications and call out off-duty personnel.

Skills

Customer Service Skills

Critical Thinking

Multi-tasking

Advanced Computer Skills

Typing Skills

Stress Management

Initiative

Integrity and Honesty

Education

High School Diploma or GED

7 to 11 months related experience

Tools

Computer Aided Dispatch system

OLETS/NCIC

Job description

Starting Salary: $20.18 (an experienced 9-1-1 Dispatcher may start at a higher hourly rate)

This is a Safety Sensitive Position.

To increase your chances of being considered for the position, please submit a resume, cover letter, or other document (PDF format preferred) explaining your work history, experience, and qualifications or you can fill out your Work History in this application.

About this Position

As an Emergency Dispatcher, you will make a difference every day. You help people during moments of urgent need and impact how well the police, fire, and after-hour emergency maintenance personnel perform their jobs. You are an important part of the public safety team that protects the lives & property of Edmond's residents.

Duties of a dispatcher involve receiving, prioritizing, and dispatching both emergency and non-emergency telephone calls. During these calls, dispatchers aid emergency callers, help them establish composure, obtain essential information from the caller, and dispatch the appropriate emergency personnel.

Qualifications

• High school diploma or GED equivalent
• 7 to 11 months of related experience and/or training
  • Or equivalent combination of education and experience
• Valid Oklahoma Driver's License and a driving record acceptable to the City's insurance carrier

Necessary Skills

• Availability and willingness to work any shift schedule (new hires are required to work all shifts during training, which can last up to 8 months or longer):
  • Day shift: 6 am - 2 pm
  • Evening shift: 2 pm - 10 pm
  • Back shift (overnights): 10 pm - 6 am
  • Split shift: 10 am - 6 pm and/or 6 pm - 2 am (Split shift is utilized when staffing levels allow us to increase shift coverage during high call volume hours. These shifts are implemented and/or suspended as needed and are not guaranteed.)
• Strong customer service, critical thinking, and multi-tasking skills
• Strong level of integrity and honesty
• Advanced computer and typing skills
• Ability to handle high levels of stress while maintaining focus and composure
• Ability to learn and retain information quickly while under stress
• Ability to take initiative and exercise independent judgement
• Ability to meet the required physical standards for this position
• Ability to pass extensive background process and pre-employment drug and audio screenings

Responsibilities

• Receive and respond to both emergency and non-emergency telephone calls
• Direct calls to the appropriate authority for disposition
• Dispatch emergency calls to fire and police responders, or Public Works/Utilities emergency crews
• Monitor and transmit all radio communications
• Enter information into the Computer Aided Dispatch system
• Use OLETS/NCIC to query and enter data
• Call out and notify off-duty personnel, including calling for support resources
• Promotion to Emergency Dispatcher II after 2 years of employment with acceptable job performance and completion of required on-the-job training
• Promotion to Shift Supervisor (if available) after 2 years of employment and participation in a competitive selection process
• Potential to be selected as department trainer (CTO) after 2 years of employment and completion of Communications Training Officer Certification Course
• Generous benefits package including health, vision, and dental insurance
• Generous time off, paid holidays, longevity rewards, and retirement benefits
• A dynamic and inclusive environment where your contributions are valued

APPLICATIONS WILL BE ACCEPTED UNTIL POSITION IS FILLED.

The City of Edmond is an equal opportunity employer. Edmond does not discriminate against employees and/or potential employees. Adverse action based upon an applicant’s and/or employee’s race, gender, gender identity, sexual orientation, age, religion, national origin, pregnancy, disability, genetic information, and military service is expressly prohibited. No decision affecting the terms, conditions and/or benefits of employment with the City of Edmond is based upon an individual’s membership in any of the aforementioned protected classes.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.