Emergency Dispatcher: Coordinating Life-Saving Responses

911 Emergency Communications; Webster (PA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Job summary

911 Emergency Communications seeks qualified emergency dispatchers to connect callers with police, fire, or EMS resources in the Rostraver Township area of Pennsylvania.

Role requires calm communication, accurate data capture, and multi‑system coordination. Duties include handling calls, confirming details, prioritizing incidents, and updating responders while maintaining confidentiality and records.

Qualifications

• High school diploma or equivalent commonly required.
• Some agencies recruit entry-level applicants; others require experience or certifications.
• Typing, listening, clear speech, and organizing information under pressure are useful.

Responsibilities

• Answer emergency and nonemergency calls within the service area
• Confirm addresses, callback numbers, incident details, and safety concerns
• Assess call priority using agency procedures
• Enter incident information into dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update personnel as circumstances change
• Provide caller instructions within training limits
• Maintain accurate records and protect confidentiality information

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Organize information under pressure

Education

High school diploma or equivalent

Job description

911 Emergency Communications seeks qualified emergency dispatchers to connect callers with police, fire, or EMS resources in the Rostraver Township area of Pennsylvania.

Role requires calm communication, accurate data capture, and multi‑system coordination. Duties include handling calls, confirming details, prioritizing incidents, and updating responders while maintaining confidentiality and records.