Emergency Dispatcher: Police/Fire/EMS Cross-Discipline

Public Safety Dispatch Network; Salisbury (MA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Retirement benefits

Job summary

Public Safety Dispatch Network seeks skilled dispatchers to coordinate Police/Fire/EMS responses in Salisbury, ensuring accurate call processing, incident prioritization, and radio coordination. Training, adherence to procedures, and teamwork are essential.

Role supports diverse emergency services with a focus on clear communication, rapid decision-making, and interagency collaboration, including after-hours coverage and overtime as required.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Some agencies provide cross-training, others require experience in one or more dispatch disciplines before appointment.

Responsibilities

• Process requests involving police, fire, rescue, and medical assistance
• Verify locations, incident details, and immediate hazards
• Apply discipline-specific procedures to prioritize and route calls
• Dispatch appropriate units according to approved response plans
• Coordinate incidents requiring more than one emergency service
• Monitor radio traffic, unit availability, and requests for assistance
• Provide approved caller instructions when trained and authorized
• Maintain incident records and support interagency communications

Education

High school diploma or recognized equivalent

Job description

Public Safety Dispatch Network seeks skilled dispatchers to coordinate Police/Fire/EMS responses in Salisbury, ensuring accurate call processing, incident prioritization, and radio coordination. Training, adherence to procedures, and teamwork are essential.

Role supports diverse emergency services with a focus on clear communication, rapid decision-making, and interagency collaboration, including after-hours coverage and overtime as required.