Emergency Dispatcher: Coordinate Life-Saving Responders

Emergency Telecommunicator Services; Bernie (MO); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

Emergency Telecommunicator Services in Bernie, Missouri seeks skilled 911 emergency dispatchers to connect callers with police, fire, or medical responders. You will receive emergency and nonemergency calls, confirm locations, and relay critical information using multiple systems.

The role requires calm, attentive listening, strong typing, and the ability to work rotating shifts, including nights and weekends.

Qualifications

• High school diploma or GED required.
• Experience in emergency communications is a plus.
• Ability to follow agency procedures and testing requirements.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Typing

Active listening

Clear speech

Basic computer skills

Education

High school diploma or equivalent

Tools

CAD systems

Radio communications

Job description

Emergency Telecommunicator Services in Bernie, Missouri seeks skilled 911 emergency dispatchers to connect callers with police, fire, or medical responders. You will receive emergency and nonemergency calls, confirm locations, and relay critical information using multiple systems.

The role requires calm, attentive listening, strong typing, and the ability to work rotating shifts, including nights and weekends.