Emergency Dispatcher: 911, Fast-Paced & Community Impact

City of Pueblo Civil Service; Pueblo (CO); On-site; USD 56,000 - 73,000; Full time

Job summary

City of Pueblo Civil Service is seeking an Emergency Services Dispatcher to be the first point of contact on 911 and non-emergency lines. You will obtain information from distressed callers and relay it to police, fire, and EMS to ensure rapid, coordinated response.

This full-time role offers a fulfilling career, with a competitive annual salary and benefits. Qualifications include a high school diploma or GED, plus preferred experience in customer service, computer usage, and call-center work.

Qualifications

• Minimum: high school diploma or GED.
• Preferred: 1 year of fast-paced customer service with multi-tasking and public contact.
• Preferred: 1 year of computer usage experience.
• Preferred: Call Center or related experience.

Responsibilities

• Answer and screen both 911 and non-emergency calls.
• Obtain information from callers in distress and communicate effectively to dispatch police, fire, and EMS.
• Coordinate dispatch instructions and maintain calm, professional communication under pressure.

Skills

Customer service

Public safety communications

Education

High school diploma or GED

Tools

Call Center software

Job description

City of Pueblo Civil Service is seeking an Emergency Services Dispatcher to be the first point of contact on 911 and non-emergency lines. You will obtain information from distressed callers and relay it to police, fire, and EMS to ensure rapid, coordinated response.

This full-time role offers a fulfilling career, with a competitive annual salary and benefits. Qualifications include a high school diploma or GED, plus preferred experience in customer service, computer usage, and call-center work.