911 Police Dispatcher: High-Impact Emergency Communications

City and County of Denver; Denver (CO); On-site; USD 43,000 - 67,000; Full time

Job summary

City and County of Denver’s 9-1-1 Emergency Communications Agency is seeking qualified 9-1-1 Police Dispatchers to manage emergency and non-emergency calls, relay information to first responders, and coordinate with Denver Police, Fire, and EMS. The role requires handling high-stress situations, rigorous shift work, and knowledge of CAD, NCIC/CCIC systems, with training provided.

Ideal candidates demonstrate excellent communication, multitasking, and decision-making under pressure, plus

Qualifications

• Graduation from high school or equivalent.
• 1 year experience in emergency service dispatch or related high-volume public contact.
• CPR and EMD certifications required by end of academy/training.
• Bilingual abilities beneficial.

Responsibilities

• Receive and process emergency and non-emergency calls via phone and radio.
• Dispatch police units while prioritizing safety.
• Monitor field unit activity and provide critical information.
• Use CAD to log and relay real-time data.
• Maintain communication with officers and coordinate with other responders.

Skills

Communication

Multitasking

Critical thinking

Emotional resilience

Technical proficiency

Geographical knowledge

Attention to detail

Teamwork

Background in dispatch

Bilingual

Education

High school diploma or GED

Tools

CAD systems

Multi-line phone systems

Radio operations

Job description

City and County of Denver’s 9-1-1 Emergency Communications Agency is seeking qualified 9-1-1 Police Dispatchers to manage emergency and non-emergency calls, relay information to first responders, and coordinate with Denver Police, Fire, and EMS. The role requires handling high-stress situations, rigorous shift work, and knowledge of CAD, NCIC/CCIC systems, with training provided.

Ideal candidates demonstrate excellent communication, multitasking, and decision-making under pressure, plus