Emergency Services Dispatcher

City of Pueblo Civil Service; Pueblo (CO); On-site; USD 56,000 - 73,000; Full time

Job summary

City of Pueblo Civil Service is seeking an Emergency Services Dispatcher to be the first point of contact on 911 and non-emergency lines. You will obtain information from distressed callers and relay it to police, fire, and EMS to ensure rapid, coordinated response.

This full-time role offers a fulfilling career, with a competitive annual salary and benefits. Qualifications include a high school diploma or GED, plus preferred experience in customer service, computer usage, and call-center work.

Qualifications

• Minimum: high school diploma or GED.
• Preferred: 1 year of fast-paced customer service with multi-tasking and public contact.
• Preferred: 1 year of computer usage experience.
• Preferred: Call Center or related experience.

Responsibilities

• Answer and screen both 911 and non-emergency calls.
• Obtain information from callers in distress and communicate effectively to dispatch police, fire, and EMS.
• Coordinate dispatch instructions and maintain calm, professional communication under pressure.

Skills

Customer service

Public safety communications

Education

High school diploma or GED

Tools

Call Center software

Job description

Job Description

The City of Pueblo is looking for people who want to make a difference in the community as Emergency Services Dispatchers! As an Emergency Services Dispatcher, you are the first point of contact with the public via both emergency 911 phone lines and non-emergency phone lines. You must obtain information from callers who may be injured, confused, angered, hysterical, frightened, or abused. You’ll then communicate effectively to dispatch city police officers, firefighters, and emergency medical services on emergency and non-emergency calls. You can be a source of hope during someone's most challenging moments. This full-time position offers you a fulfilling career, a fast-paced work environment and a variety of benefits with an annual salary of $55,906.80 - $72,573.48.

This job description is an overview and is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all the functions and tasks required of the position.

Qualifications

MINIMUM QUALIFICATIONS

In addition to the knowledge, skills, and abilities listed above, the candidate is required to have the following by date of application:

• A high school diploma or GED

The following qualifications are highly preferred:

• At least one (1) year of successful demonstrated experience in a fast-paced customer service work environment that includes multi-tasking, significant public contact, and multi-line telephone communications
• At least one (1) year of successful demonstrated experience using computers and computer-related equipment
• Call Center or related experience
• Experience with shift work

Additional Information

All your information will be kept confidential according to EEO guidelines.

Compensation:
$55,907-$55,907 per year