Emergency Dispatcher – Security & EMS Coordination

Erickson Senior Living; Fairfax (VA); On-site; USD 27,000 - 30,000; Full time

Benefits offered by this job

Medical, dental and vision

401k with matching

Onsite medical centers

Paid time off

Volunteer hours

Dining discounts

Job summary

Erickson Senior Living in Fairfax, VA is seeking an experienced Emergency Dispatcher to manage Security & EMS systems from a central location. You will dispatch emergency and routine calls, and provide personalized customer service to residents and visitors, improving safety and comfort.

The role emphasizes staying calm under pressure, clear communication, and teamwork with Security and EMS staff. Woodleigh Chase offers growth within a nationwide network of communities and a supportive work

Qualifications

• Prior experience in 911 call-taking/dispatching or Emergency Medical Services preferred but not required.
• Ability to maintain composure and situational awareness while dealing calmly with emergencies, ambiguity, and new challenges.
• Effective communication skills with residents, visitors, and staff at all levels.

Responsibilities

• Track all pertinent information during your shift, and initiate the first level of the incident report for Security and Emergency Services Officer completion
• Monitor the Emergency Call System for independent living
• Track the status of residents involved in emergency situations
• Monitor Fire Alarm System
• Dispatch ambulance, private ambulances, or 911 as needed

Skills

Effective communication

Composure under pressure

Tools

Emergency Call System

Job description

Erickson Senior Living in Fairfax, VA is seeking an experienced Emergency Dispatcher to manage Security & EMS systems from a central location. You will dispatch emergency and routine calls, and provide personalized customer service to residents and visitors, improving safety and comfort.

The role emphasizes staying calm under pressure, clear communication, and teamwork with Security and EMS staff. Woodleigh Chase offers growth within a nationwide network of communities and a supportive work