Emergency Dispatch Trainee – Start a Career in 911 Ops

County Emergency Communications; Northbrook (IL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employer-provided training

Job summary

County Emergency Communications in Techny, IL seeks Dispatcher Trainee to join a structured training track. You will learn how to receive calls, document incidents, operate dispatch systems, and support emergency response operations.

Training may include classroom instruction, simulations, and supervised console work. Schedules can include nights, weekends, holidays, and overtime, with progression as skills and certifications are completed.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Basic computer skills and clear communication are important.
• Willingness to receive feedback and learn on the job.

Responsibilities

• Learn emergency call-taking procedures and agency terminology
• Practice confirming locations and gathering essential incident details
• Develop accurate typing and computer-aided dispatch skills
• Study service-area geography, maps, and response jurisdictions
• Learn radio procedures and unit-status monitoring
• Observe and perform assigned duties under supervision
• Complete assessments, coaching sessions, and training milestones
• Learn confidentiality, security, and professional-conduct requirements

Skills

Computer skills

Clear communication

Accurate typing

Willingness to receive feedback

Education

High school diploma or equivalent

Job description

County Emergency Communications in Techny, IL seeks Dispatcher Trainee to join a structured training track. You will learn how to receive calls, document incidents, operate dispatch systems, and support emergency response operations.

Training may include classroom instruction, simulations, and supervised console work. Schedules can include nights, weekends, holidays, and overtime, with progression as skills and certifications are completed.