Emergency Dispatch Specialist - Full-Time

American Medical Response; Winona (MS); On-site; USD 1,929,000 - 2,755,000; Full time

Job summary

American Medical Response in Winona, MS is hiring for a Dispatcher to handle emergency and non-emergency calls for ambulance and transportation services. The role focuses on assigning and routing transportation requests with clear communication to ensure quality support and care for customers.

The position requires a high school diploma or GED and some work experience in dispatch or customer service, with the opportunity for immediate hire and a full-time schedule.

Qualifications

• High school diploma or GED required.
• Some work experience, preferably in dispatch or routing calls in customer service.

Responsibilities

• Dispatchers will monitor and respond to calls and emails using established procedures to support providers, facilities and member representatives.
• Schedule, assign, review and route transportation requests.
• Document communications following protocols and escalate issues as necessary.
• Communicate trip data including confirmations, routing time and issues.
• Collaborate professionally with allied health and public safety personnel and coworkers.
• Demonstrate organization, multitasking and time management skills.

Skills

Customer service

Dispatch

Time management

Multitasking

Education

High school diploma or GED

Job description

American Medical Response in Winona, MS is hiring for a Dispatcher to handle emergency and non-emergency calls for ambulance and transportation services. The role focuses on assigning and routing transportation requests with clear communication to ensure quality support and care for customers.

The position requires a high school diploma or GED and some work experience in dispatch or customer service, with the opportunity for immediate hire and a full-time schedule.