Emergency Dispatch Specialist – Full-Time, Immediate Start

American Medical Response; Alcoa (TN); On-site; USD 26,000 - 36,000; Full time

Job summary

American Medical Response in Alcoa, TN is hiring a Dispatcher for a full-time, on-site role. The position handles emergency and non-emergency calls, schedules and routes transportation requests, and documents communications per protocols to ensure quality patient transport services.

The ideal candidate will have a high school diploma or GED and some experience in dispatch or customer service. Strong communication and multitasking abilities are essential for this team-oriented role.

Qualifications

• High school diploma or equivalent (GED).
• Some work experience, preferably in dispatch or routing calls in customer service.

Responsibilities

• Dispatchers will proficiently monitor and respond to calls and emails using established call handling time leveraging the communication and information management system to deliver excellent customer support to providers, facilities and member representatives.
• Use appropriate methods to schedule, assign, review and route transportation requests.
• Clearly document communications following protocols and processes, and properly identify and escape issues as necessary.
• Effectively communicate trip data including confirmations, routing time, issues and performance.
• Dispatchers will work collaboratively and in a professional manner with all allied health and public safety personnel as well as your fellow coworkers.
• Successful Dispatchers will demonstrate organization, multitasking and time management skills.

Skills

Dispatch

Customer service

Communication

Education

High school diploma or equivalent

Job description

American Medical Response in Alcoa, TN is hiring a Dispatcher for a full-time, on-site role. The position handles emergency and non-emergency calls, schedules and routes transportation requests, and documents communications per protocols to ensure quality patient transport services.

The ideal candidate will have a high school diploma or GED and some experience in dispatch or customer service. Strong communication and multitasking abilities are essential for this team-oriented role.