Emergency Dispatch Specialist – EMT (Flexible/PRN)

Carilion Clinic; Roanoke (VA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental & Vision

PTO

Onsite fitness

Wellness app

Childcare discounts

Education & training

Job summary

Carilion Clinic in Roanoke, VA seeks a Communication Specialist I for Ambulance Dispatch. EMT certification is required, and the role supports the CCPT in coordinating patient transport across the region.

Responsibilities include staffing dispatch pods, monitoring units, and ensuring timely communication with requesting parties while safeguarding patient information and data accuracy.

Qualifications

• High school diploma or equivalent is required.
• Prior experience in a call center, 911 dispatch center, or as an EMS provider is required.
• Virginia EMT certification (EMT-B or higher) is required.
• AHA BLS-HCP certification within 3 months of hire is required.
• Proficient with keyboarding/typing and using software applications, including Windows.

Responsibilities

• Staff ground ambulance dispatch pods in the CCPT Communications Center.
• Schedule trips and dispatch ground ambulances with accurate time stamps.
• Identify and prioritize emergency calls to minimize delays, with rapid unit deployment.
• Coordinate with Transfer Center staff to support interdepartmental communication.
• Protect patient privacy and review electronic medical records for accuracy.

Skills

Keyboarding

Multitasking

Customer service

Education

High school diploma or equivalent

Tools

Windows

Job description

Carilion Clinic in Roanoke, VA seeks a Communication Specialist I for Ambulance Dispatch. EMT certification is required, and the role supports the CCPT in coordinating patient transport across the region.

Responsibilities include staffing dispatch pods, monitoring units, and ensuring timely communication with requesting parties while safeguarding patient information and data accuracy.