Communications Specialist " EMT "

Children's Hospital of The King's Daughters; Norfolk (VA); On-site; USD 42,000 - 62,000; Full time

Job summary

Children's Hospital of The King's Daughters is seeking a Communications Specialist (EMT) to coordinate emergency patient referrals via 911 radio, telephone and other systems.

Responsibilities include receiving critical information, triaging referrals for critically ill/injured patients, and documenting data into hospital databases; reports to department leadership. Must maintain current EMT certifications and able to work under pressure.

Qualifications

• Two years of clinical/EMS experience preferred.
• Proficiency in medical terminology and documentation.

Responsibilities

• Coordinates pre-hospital emergent and non-emergent communications for trauma services activation.
• Provides emergency communications and medical dispatch per protocol.
• Collaborates with critical care transport to ensure patient and customer satisfaction.
• Activates transport missions including ground, fixed wing, rotor wing, and in-hospital support.
• Handles inbound/outbound communication using telecommunication equipment.
• Prioritizes workload independently in high-pressure, fast-paced settings.
• Performs other duties as assigned.

Skills

Strong communication

Interpersonal skills

Medical terminology

Calm under pressure

Job description

The Communications Specialist ( EMT ) is responsible for coordinating the timely and efficient management of emergency patient referrals via 911 radio, telephone and other communication systems. Work involves receiving critical information from healthcare providers, identifying and triaging referrals for critically ill and injured patients and the timely and appropriate documentation of relevant information into hospital databases. Reports to department leadership.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Coordinates the pre-hospital emergent and non-emergent communication for trauma services activation.
• Provides emergency communications and medical dispatch in accordance with all required protocols.
• Works collaboratively with critical care transport team to ensure a high level of patient and customer satisfaction.
• Activates all transport team missions to include but not limited to ground, fixed wing, rotor wing and in-hospital assistance.
• Performs inbound and outbound customer service communication utilizing complex telecommunication equipment.
• Functions independently and prioritizes workload while involved in stressful situations and a fast paced environment.
• Performs other duties as assigned.

LICENSES AND/OR CERTIFICATIONS

• Current State of Virginia certification as an EMT-A, EMT-I, EMT-P or NREMT-P (Nationally Registered Emergency Technician - Paramedic). Will consider EMT-B with relevant experience and planned completion of an EMT-A within 1 year.
• Must have current certification / licensure upon hire and must maintain certification throughout employment in job role.
• ACLS & PALS or PEPP certification required.
• Certification in trauma preferred.
• Must possess current CPR certification.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

• Two (2) years of clinical/EMS experience required.
• Previous dispatching experience preferred.
• Demonstrated proficiency and comprehension of medical terminology.
• Strong communication and interpersonal skills as well as the ability to function calmly under high pressure situations necessary.
• Excellent computer skills and demonstrated ability to maintain legible and organized handwritten and computer records.
• Knowledge of emergency telecommunications a plus.
• Demonstrated ability to establish and maintain effective working relationships.

WORKING CONDITIONS

• Normal office environment with little exposure to excessive noise, dust, temperature and the like.

PHYSICAL REQUIREMENTS

• Click here to view physical requirements.