911 Dispatcher: High-Impact Communicator with Full Benefits

Tfid; Twin Falls (ID); On-site; USD 47,000 - 56,000; Full time

Benefits offered by this job

Retirement plan

Medical & vacation leave

Medical, dental, and vision coverage

Life and disability insurance

Wellness programs

Recreation amenities access

Sign-on bonus $5,000

Job summary

The City of Twin Falls is looking for an Emergency Communications Officer to answer 911 and non-emergency calls and dispatch police, fire, EMS, and public works. You’ll work in a high‑pressure environment, maintaining calm decision-making and accurate CAD data entry.

Benefits include a $5,000 sign-on bonus, robust retirement plan, paid medical and vacation leave, and comprehensive medical/dental/vision coverage.

Qualifications

• High school diploma or GED or equivalent.
• Ability to obtain POST Basic Certification within 18 months of hire.
• Ability to obtain Emergency Medical Dispatch certification within six months of hire.
• Ability to obtain ILETS and NCIC certification.
• Ability to pass a pre-employment background check and drug screen.

Responsibilities

• Answer emergency and non-emergency calls using multi-line telephone and 911 systems.
• Determine call priority, gather critical information, and enter data into a CAD system.
• Dispatch and coordinate police, fire, EMS, public works, and related services.
• Provide emergency medical dispatch and crisis intervention, including pre-arrival instructions.
• Ask clear questions to assess caller needs and unfolding situations.
• Monitor and operate radio consoles, computer systems, alarms, and other equipment.
• Retrieve, enter, and update information in local, state, and national databases.
• Maintain accurate and confidential records related to calls and incidents.
• Coordinate with internal departments and external agencies.
• Keep supervisors informed of progress and challenges.
• Respond to citizen questions in a courteous, professional manner.
• Testify in court when subpoenaed.

Skills

Emergency dispatch

Calm under pressure

Clear communication

Education

High school diploma or GED

Tools

CAD system

Radio consoles

Job description

The City of Twin Falls is looking for an Emergency Communications Officer to answer 911 and non-emergency calls and dispatch police, fire, EMS, and public works. You’ll work in a high‑pressure environment, maintaining calm decision-making and accurate CAD data entry.

Benefits include a $5,000 sign-on bonus, robust retirement plan, paid medical and vacation leave, and comprehensive medical/dental/vision coverage.