Emergency Dispatch Specialist

Regional 911 Intake Solutions; Mahopac Falls (NY); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Retirement plan

Paid leave

Continuing education

Job summary

Regional 911 Intake Solutions in Mahopac Falls, NY, is seeking Police Dispatchers to handle emergency and nonemergency calls, document locations and hazards, and coordinate with officers. The role supports law enforcement operations with radio and records-system duties as assigned.

Dispatchers work in a fast-paced environment, often nights and weekends, maintaining accurate information and ensuring timely communications with field units.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Entry-level vacancies may provide training, while experienced classifications may require prior police dispatch work and applicable certifications.

Responsibilities

• Receive emergency and nonemergency requests for police assistance
• Document incident locations, suspect descriptions, vehicle details, and reported hazards
• Assign calls to available officers according to priority and agency procedures
• Monitor officer status, radio traffic, and requests for assistance
• Relay updates about changing incidents and potential safety concerns
• Conduct authorized records inquiries after completing required training
• Coordinate with neighboring agencies and other emergency services
• Maintain clear incident records and safeguard restricted information

Job description

Regional 911 Intake Solutions in Mahopac Falls, NY, is seeking Police Dispatchers to handle emergency and nonemergency calls, document locations and hazards, and coordinate with officers. The role supports law enforcement operations with radio and records-system duties as assigned.

Dispatchers work in a fast-paced environment, often nights and weekends, maintaining accurate information and ensuring timely communications with field units.