Emergency Dispatch Specialist

City of Longview; Longview (TX); Presencial; USD 32.000 - 45.000; Jornada completa

Descripción de la vacante

The City of Longview is seeking an entry-level Public Safety Communications Dispatcher to join its Public Safety Communications Center. You will answer 911 and non-emergency calls, gather essential information, and relay critical details to responders to help stabilize scenes.

Responsibilities include recording call data into the CAD, monitoring radio traffic for Police, Fire, EMS, and Animal Control, and assisting with pre-arrival instructions.

Formación

• No experience required; entry-level position.

Responsabilidades

• Answers and processes incoming 911 and non-emergency calls for assistance from the public.
• Requests and obtains information from callers; determines the need and type of service required.
• Provides detailed pre-arrival instructions to callers necessary to assist in stabilizing patients and/or securing potential crime scenes.
• Applies professional communication techniques to calm hysterical, irrational, or irate callers.
• Documents and enters call information into the CAD system.
• Prepares, maintains, and submits various types of dispatch records and documentation.
• Monitors incoming Fire/EMS and ACO radio traffic; dispatches Police, Fire, EMS, and Animal Control personnel to appropriate call locations.
• Maintains communication with field units; monitors the location and safety of field personnel.
• Researches and relays call information to responders.
• Operates E911 phone systems, Fire Records Management Software, and digital audio recorder.
• Assists in monitoring security cameras, Doppler Radar, and National Weather Service Bulletins; disseminates related information to appropriate parties.
• Provides referral services/support to other City departments including Public Works, Streets, Sanitation, Environmental Health, Transit, and the Municipal Court.
• Attends training and develops public safety communications knowledge and skills.
• Maintains compliance with established Public Safety Communications policies and procedures.
• Performs other related duties as assigned or required.

Educación

High School Diploma or equivalent

Herramientas

CAD system

E911 phone systems

Fire Records Management Software

Digital audio recorder

Descripción del empleo

The City of Longview is seeking an entry-level Public Safety Communications Dispatcher to join its Public Safety Communications Center. You will answer 911 and non-emergency calls, gather essential information, and relay critical details to responders to help stabilize scenes.

Responsibilities include recording call data into the CAD, monitoring radio traffic for Police, Fire, EMS, and Animal Control, and assisting with pre-arrival instructions.