Emergency Communications Dispatcher I Lateral

City of Spokane; Spokane (WA); In loco; USD 52.000 - 72.000; Tempo pieno

Descrizione del lavoro

City of Spokane is seeking an experienced Emergency Communications Dispatcher to operate within our public safety answering environment. You will coordinate police, fire, and EMS dispatch using the CAD system and maintain calm under stressful conditions.

This role requires one year of continuous dispatch experience, ability to handle graphic content, and completion of required certifications provided by the City.

Competenze

• One year of continuous experience in emergency communications dispatch.
• Experience using a CAD system for field coordination.
• Willing to obtain required certifications as provided by City of Spokane.
• Ability to process distressing information calmly and professionally.

Mansioni

• Dispatch emergency services for Police, Fire, or other government resources via radio, CAD, and other systems.
• Maintain contact with field units and relay status updates and instructions.
• Assist field units with requests and inquiries, including system queries.
• Retrieve information from crime information systems and process queries.
• Enter and update detailed information into the computer terminal; prepare logs and files.
• Answer and route incoming calls and text messages for emergency and non-emergency services.
• Guide and mentor newer employees and support daily operations.
• Triages incidents using established policies and procedures.
• Perform related work as required.

Conoscenze

Keyboarding

Decision Making

Data Entry

Memory Recall

Reading Comprehension

Map Reading

Formazione

Washington State Public Safety Telecommunicator certification

ACCESS II certification

CPR certification

Emergency Medical Dispatch (EMD) certification

Strumenti

Computer Aided Dispatch (CAD) system

State/National crime information systems

Descrizione del lavoro

Dispatches public safety resources, and transmits messages and general information for either police, fire, or other public safety and city government organizations. Employees may receive some materials containing graphic or emotionally distressing content. Employees must be able to process such information calmly and maintain professional composure while coordinating emergency response.This description was prepared to indicate the kinds of activities and levels of work difficulty required of positions in this class. It is not intended as a complete list of specific duties and responsibilities.

• Dispatches emergency services for either Police, Fire, or other government resources to provide appropriate assistance to the public and public safety partners via various communications such as radio, computer equipment, and the computer-aided dispatch (CAD) system.
• Maintains contact with field units to ensure safety and efficiency; inform field personnel of the status of the situation and receive and maintain field unit’s status and location at appropriate times; respond to units’ calls and transmissions appropriately.
• Assists field units with requests and inquiries, including system query responses.
• Retrieves information from state and national crime information systems and processes queries in the computerized crime information system.
• Enter and update a variety of detailed information into the computer terminal including the nature and location of calls received and premise histories; prepare and maintain various logs, listings, schedules and files; may testify in court.
• Answer, prioritize, and route incoming telephone calls and text messages for emergency and non-emergency services.
• Guides and mentors newer employees. Acts as a support and resource in daily operations as new employees gain hands-on experience.
• Triages incidents using established policy and procedures.
• Performs related work as required.

Lateral Entry Requirements

• Experience: One year of continuous experience (full-time or equivalent hours) and employed within the last eighteen months as an emergency communications dispatcher, to include either fire or law enforcement dispatch, and utilizing a Computer Aided Dispatch System.

Background Check

• All applicants are subject to a thorough background investigation, including but not limited to criminal history.

Licenses and Certifications

Individuals in this classification must obtain and maintain all required certifications in approved emergency communications protocols and software to include: the Washington State Public Safety Telecommunicator certification, ACCESS II certification, CPR, and Emergency Medical Dispatch (EMD). Certification and training is provided by the City of Spokane.

Applicants must first meet the minimum qualifications to be invited to take the examination. Those who pass the examination will then go on the hiring list.

The examination will be conducted in the form of a skills simulation. The skills simulation exam, an assessment that replicates real job tasks in a virtual environment, will evaluate your ability to use core programs essential to the position.

Areas assessed

• Keyboarding
• Decision Making
• Data Entry
• Memory Recall
• Reading Comprehension
• Map Reading

We are an equal opportunity employer and value diversity within our organization. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, familial status, genetic information, veteran/military status, or disability status. As a Fair Chance Employer, City of Spokane does not conduct initial background screening for non-public safety positions.