Emergency Communications Shift Lead

Bernalillo County; Albuquerque (NM); On-site; USD 41,000 - 64,000; Full time

Benefits offered by this job

Remote work options

Health benefits

Education assistance

Job summary

Bernalillo County is seeking an Emergency Communications Shift Supervisor to lead ECOs, coordinate daily operations, and ensure accurate dispatch responses. The role requires strong supervisory skills, effective communication, and experience in high-pressure 911 environments.

The position supports after-hours services and ensures data integrity for CAD and related systems. The job involves shift work, training oversight, and coordination with field personnel; a valid NM driver license and

Qualifications

• High School Diploma or GED.

Responsibilities

• Supervises Emergency Communications Operators (ECOs) and manages daily operations of the assigned shift.
• Conducts shift briefings and ensures smooth transition between outgoing and incoming personnel.
• Develops staff schedules, authorizes overtime, and maintains payroll records.
• Monitors dispatching activities and ensures timely and accurate responses to calls for service.
• Evaluates training effectiveness and oversees the performance of trainers and trainees.
• Performs performance evaluations, including probationary and bi-annual reviews.
• Addresses and documents complaints, incidents, or performance concerns; administers corrective action when necessary.
• Liaises with field supervisors regarding incidents and dispatch outcomes.
• Communicates with news agencies during significant events as appropriate.
• Coordinates investigative personnel callouts and relays critical scene information.

Skills

Leadership

Supervisory experience

Communication

Stress management

Education

High School Diploma or GED

Tools

CAD systems

NCIC access

Job description

Bernalillo County is seeking an Emergency Communications Shift Supervisor to lead ECOs, coordinate daily operations, and ensure accurate dispatch responses. The role requires strong supervisory skills, effective communication, and experience in high-pressure 911 environments.

The position supports after-hours services and ensures data integrity for CAD and related systems. The job involves shift work, training oversight, and coordination with field personnel; a valid NM driver license and