Emergency Services Telecommunications Specialist - Rex Protective Services

UNC Health Care; Raleigh (NC); On-site; USD 26,000 - 37,000; Full time

Job summary

UNC Health Care Rex Protective Services in Raleigh is hiring for a full-time security/dispatch role, working the night shift and onsite. You will monitor alarms, answer emergency calls, and coordinate with police and hospital security to ensure safety and rapid response.

No prior experience is required; a high school diploma or GED is required. The position is 40 hours per week, with pay range $19.12–$27.17 per hour and eligibility for internal equity-based offers.

Qualifications

• High school diploma or GED required; higher-level degree may satisfy this requirement.

Responsibilities

• Communications Systems and Documentation: Receives screens, prioritizes and documents incoming and outgoing emergency and non-emergency police calls using police telephone and radio communication equipment.
• Information Collection and Distribution: Obtains accurate information from the caller upon answering the phone or radio. Prioritizes disseminates and transmits accurate information in a timely manner to hospital police and/or hospital security services and requests additional assistance as needed from local police or fire agencies.
• Monitors Fire Alarm Systems: Acts as a 24 Hour Liaison for Simplex Fire Emergency Calls (Outside Facilities). Conducts Fire Drills Documents all Fire Alarms and Fire Drills within the Hospital Complex Monitors and dispatches officers according to written protocol for all Hospitals Fire Alarms Acknowledges, Signal Silences and Resets Fire Alarm Conducts Overhead Pages for Fire Alarms Receives Elevator Emergency Calls
• Regulated High Priority Monitoring systems: Monitors State and Federal regulated systems and areas via Camera/Security Alarms and dispatches officers for a Security Breech. Receives Alarms from regulated Central Monitoring stations. Knowledgeable with regulated Security/Environmental Alarm Response Policy, Protocol and Procedures. Communicates with Outside Agency Central Monitoring to resolve alarms. Pages/Contacts the Incident Action Team for immediate alert/notification.
• Surveillance and Alarms: Operates and maintains surveillance and alarm systems. Monitors multiple video monitors and various alarm systems. Operates electronic access system, as requested. Participates and assists in documentation of Panic Alarm, Hugs Infant Abduction System testing. Documents/Reports deficiencies for security systems testing Documents Work Request for Plant Engineering Department as required.

Education

High school diploma or GED

Job description

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary

Provides expert telecommunications activities for continuous monitoring of hospital facilities and during emergency situations requiring the coordination of information to multiple police, fire and rescue agencies as well as medical personnel.

Responsibilities

• Communications Systems and Documentation: Receives screens, prioritizes and documents incoming and outgoing emergency and non-emergency police calls using police telephone and radio communication equipment. Provides information and assistance to callers in a pleasant, calm and sensitive manner. Documents all calls promptly and legibly using the dispatch log system.
• Information Collection and Distribution: Obtains accurate information from the caller upon answering the phone or radio. Prioritizes disseminates and transmits accurate information in a timely manner to hospital police and/or hospital security services and requests additional assistance as needed from local police or fire agencies. Refers non-law enforcement matters to appropriate departments or personnel. Enters pertinent information into (CAD) Computer Aided Dispatch system, generates and distributes reports in RMS report writing system. Conducts want and warrant searches, identity checks, registration checks and vehicle owner information. Maintains contact with all police officers, security, and employees assigned police radios on assignment maintains status and location of all field units. Analyzes situations accurately and takes effective action to help assure officer and public safety.
• Monitors Fire Alarm Systems: Acts as a 24 Hour Liaison for Simplex Fire Emergency Calls (Outside Facilities). Conducts Fire Drills Documents all Fire Alarms and Fire Drills within the Hospital Complex Monitors and dispatches officers according to written protocol for all Hospitals Fire Alarms Acknowledges, Signal Silences and Resets Fire Alarm Conducts Overhead Pages for Fire Alarms Receives Elevator Emergency Calls
• Regulated High Priority Monitoring systems: Monitors State and Federal regulated systems and areas via Camera/Security Alarms and dispatches officers for a Security Breech. Receives Alarms from regulated Central Monitoring stations. Knowledgeable with regulated Security/Environmental Alarm Response Policy, Protocol and Procedures. Communicates with Outside Agency Central Monitoring to resolve alarms. Pages/Contacts the Incident Action Team for immediate alert/notification.
• Surveillance and Alarms: Operates and maintains surveillance and alarm systems. Monitors multiple video monitors and various alarm systems. Operates electronic access system, as requested. Participates and assists in documentation of Panic Alarm, Hugs Infant Abduction System testing. Documents/Reports deficiencies for security systems testing Documents Work Request for Plant Engineering Department as required.

Other Information

Education Requirements

• * High school diploma or GED required; higher-level degree may satisfy this requirement.

Licensure/Certification Requirements

• * No licensure or certification required.

Professional Experience Requirements

• * No experience is required.

Job Details

• Legal Employer: NCHEALTH
• Entity: UNC REX Healthcare
• Organization Unit: Rex Protective Services
• Work Type: Full Time
• Standard Hours Per Week: 40.00
• Salary Range:$19.12 - $27.17 per hour (Hiring Range)
• Pay offers are determined by experience and internal equity
• Work Assignment Type: Onsite
• Work Schedule: Night Job
• Location of Job: US:NC:Raleigh
• Exempt From Overtime: Exempt: No
• This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position.

Equal Opportunity and Accommodations

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [e-mail] if you need a reasonable accommodation to search and/or to apply for a career opportunity.