Emergency Dispatch & Routing Specialist

American Medical Response; Birmingham (AL); On-site; USD 29,000 - 39,000; Full time

Job summary

Lifeguard Ambulance Service in Birmingham, AL is hiring a Dispatcher for a full-time role. The position requires handling emergency and non-emergency transport requests, ensuring timely dispatch and clear communication with providers and facilities. Starting hourly rate is $21.00+ DOE.

The role emphasizes accurate documentation, coordination with public safety teams, and strong multitasking abilities to maintain high-quality patient transport operations.

Qualifications

• High school diploma or GED required.
• Prior dispatch or routing call experience preferred in customer service.

Responsibilities

• Monitor and respond to calls and emails using established call handling times to deliver quality support to providers, facilities and member representatives.
• Schedule, assign, review and route transportation requests.
• Document communications according to protocols and identify issues as needed.
• Communicate trip data including confirmations, routing times and issues clearly.
• Collaborate professionally with allied health, public safety personnel and coworkers.
• Demonstrate strong organization, multitasking and time management skills.

Skills

Customer service

Dispatching

Education

High school diploma or equivalent (GED)

Job description

Lifeguard Ambulance Service in Birmingham, AL is hiring a Dispatcher for a full-time role. The position requires handling emergency and non-emergency transport requests, ensuring timely dispatch and clear communication with providers and facilities. Starting hourly rate is $21.00+ DOE.

The role emphasizes accurate documentation, coordination with public safety teams, and strong multitasking abilities to maintain high-quality patient transport operations.