Ambulance Dispatch Specialist

Rural Metro Fire Department; Alabama; On-site; USD 35,000 - 48,000; Full time

Job summary

Lifeguard Ambulance Service is hiring Dispatchers to respond to emergency and non-emergency calls for ambulance and transportation services in Alabama. The role involves assigning and routing transportation requests and maintaining clear communication to ensure high-quality support for our customers.

Responsibilities include monitoring calls and emails, scheduling and routing transport, documenting communications, and sharing trip data with accuracy.

Qualifications

• Must have a high school diploma or GED.
• Some dispatch or customer service experience preferred.
• Ability to multitask and manage time effectively.

Responsibilities

• Dispatchers monitor and respond to calls and emails using the established system to support providers, facilities and member representatives.
• Schedule, assign, review and route transportation requests.
• Document communications following protocols and elevate issues as needed.
• Communicate trip data including confirmations, routing time, issues and performance.
• Collaborate professionally with allied health and public safety personnel and coworkers.

Skills

Customer service

Communication

Multitasking

Time management

Education

High school diploma or GED

Tools

Call routing software

Job description

Lifeguard Ambulance Service is hiring Dispatchers to respond to emergency and non-emergency calls for ambulance and transportation services in Alabama. The role involves assigning and routing transportation requests and maintaining clear communication to ensure high-quality support for our customers.

Responsibilities include monitoring calls and emails, scheduling and routing transport, documenting communications, and sharing trip data with accuracy.