Dispatch Assocaite - Located in Birmingham, AL

American Medical Response; Birmingham (AL); On-site; USD 29,000 - 39,000; Full time

Job summary

Lifeguard Ambulance Service in Birmingham, AL is hiring a Dispatcher for a full-time role. The position requires handling emergency and non-emergency transport requests, ensuring timely dispatch and clear communication with providers and facilities. Starting hourly rate is $21.00+ DOE.

The role emphasizes accurate documentation, coordination with public safety teams, and strong multitasking abilities to maintain high-quality patient transport operations.

Qualifications

• High school diploma or GED required.
• Prior dispatch or routing call experience preferred in customer service.

Responsibilities

• Monitor and respond to calls and emails using established call handling times to deliver quality support to providers, facilities and member representatives.
• Schedule, assign, review and route transportation requests.
• Document communications according to protocols and identify issues as needed.
• Communicate trip data including confirmations, routing times and issues clearly.
• Collaborate professionally with allied health, public safety personnel and coworkers.
• Demonstrate strong organization, multitasking and time management skills.

Skills

Customer service

Dispatching

Education

High school diploma or equivalent (GED)

Job description

FULL-TIME Opportunity We’re hiring

Located in Birmingham, AL

More Information About This Job

Dispatcher

Hourly rates starting at $21.00+ DOE

IMMEDIATE HIRING! Dispatch FULL-TIME Opportunity We’re hiring Dispatchers that will respond to emergency and non-emergency calls for ambulance and transportation services. This person assigns and routes transportation requests and can provide clear communication in all situations to ensure quality support and care to our customers.

Responsibilities

• Dispatchers will proficiently monitor and respond to calls and emails using established call handling time leveraging the communication and information management system to deliver excellent customer support to providers, facilities and member representatives.
• Use appropriate methods to schedule, assign, review and route transportation requests.
• Clearly document communications following protocols and processes, and properly identify and escape issues as necessary.
• Effectively communicate trip data including confirmations, routing time, issues and performance.
• Dispatchers will work collaboratively and in a professional manner with all allied health and public safety personnel as well as your fellow coworkers.
• Successful Dispatchers will demonstrate organization, multitasking and time management skills.

Minimum Required Qualifications

• High school diploma or equivalent (GED)
• Some work experience, preferably in dispatch or routing calls in customer service

Why Choose Lifeguard?

Lifeguard Ambulance Service is one of Global Medical Response’s (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.

GMR’s Core Behaviors – keep care at the center, raise your hand, seek to understand, find a way together and be accountable – unite our teams and set us apart in emergency medical services.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

More Information About This Job

Check out our careers site benefits page to learn more about our benefit options.