Emergency Ambulance Dispatch Specialist

Rural Metro Fire Department; Summerdale (AL); On-site; USD 32,000 - 45,000; Full time

Job summary

Lifeguard Ambulance Service, part of Global Medical Response, is hiring a full-time Dispatcher to respond to emergency and non-emergency calls and to route transportation requests. You will monitor calls and emails, schedule and assign transport, document communications, and collaborate with healthcare providers, facilities and public safety personnel to ensure timely, safe patient care.

Ideal candidates have a high school diploma or GED and some dispatch or customer service experience, plus

Qualifications

• High school diploma or GED.
• Some work experience, preferably in dispatch or routing calls in customer service.

Responsibilities

• Monitor and respond to calls and emails using established systems to provide support.
• Schedule, assign, review and route transportation requests.
• Document communications following protocols and elevate issues as necessary.
• Communicate trip data including confirmations, routing time and issues clearly.
• Collaborate with allied health and public safety personnel and coworkers.
• Demonstrate organization, multitasking and time management.

Skills

Communication skills

Multitasking

Time management

Customer service

Education

High school diploma or GED

Job description

Lifeguard Ambulance Service, part of Global Medical Response, is hiring a full-time Dispatcher to respond to emergency and non-emergency calls and to route transportation requests. You will monitor calls and emails, schedule and assign transport, document communications, and collaborate with healthcare providers, facilities and public safety personnel to ensure timely, safe patient care.

Ideal candidates have a high school diploma or GED and some dispatch or customer service experience, plus