Emergency Dispatch & Resource Coordinator I

Presbyterian Healthcare Services; Albuquerque (NM); On-site; USD 25,000 - 41,000; Full time

Benefits offered by this job

Tuition reimbursement

Scholarship opportunities

Staff Safety wearable badge

Shift differentials (night/weekend)

Malpractice liability insurance

Loan forgiveness program

EPIC electronic charting system

Job summary

Presbyterian Healthcare Services in Albuquerque seeks a Dispatch/System Status Control I to dispatch ambulances, coordinate resources, and communicate with fire departments. The role supports emergency response in a fast-paced team setting and requires strong communication and customer service skills.

The position is full-time with 0.90 FTE, offering development opportunities, safety programs, loan forgiveness options, and access to EPIC charting.

Qualifications

• High School Diploma or GED.
• Up to 1 year of related experience or customer service experience.
• IAED certification and NM EMD license.
• BLS certification required.
• Basic Microsoft Office skills.
• Excellent customer service skills.
• Demonstrated ability to communicate effectively via telephone, in person, and in writing.

Responsibilities

• Dispatch medical ambulance crews assigned to emergency and non-emergency calls.
• Input requests for service and relevant information from area fire departments. Communicate regarding safety, unit availability, and ETAs.
• Collaborate with other SSCs.
• Maintain accurate, legible dispatch records to determine emergency medical crew availability.
• Maintain positive communication and collaboration with hospital emergency departments regarding incoming calls.
• Provide and maintain an accurate, legible log of completed and canceled calls.
• Provide informative briefings for the relief dispatcher.
• Attend department staff meetings, relevant in-services, workshops, and/or seminars.
• Effectively interact with customers to understand their needs and explain information.
• Train to competency on inputting fire department calls and radio interactions with fire department dispatch centers and apparatus.
• Train to competency on dispatching and monitoring ambulance units assigned to emergency and non-emergency calls.
• Perform other functions as assigned.

Skills

Customer service

Communication skills

Teamwork

Education

High School Diploma or GED

IAED certification

NM EMD license

BLS certification

Tools

Microsoft Office

Job description

Presbyterian Healthcare Services in Albuquerque seeks a Dispatch/System Status Control I to dispatch ambulances, coordinate resources, and communicate with fire departments. The role supports emergency response in a fast-paced team setting and requires strong communication and customer service skills.

The position is full-time with 0.90 FTE, offering development opportunities, safety programs, loan forgiveness options, and access to EPIC charting.