Dispatch/System Status Control I-AAS-ABQ

0090 Presbyterian System Services; United States; On-site; USD 25,000 - 42,000; Full time

Benefits offered by this job

Education reimbursement

Career development

Staff safety badge

Shift differentials

Malpractice insurance

Loan forgiveness

EPIC system access

Job summary

Presbyterian Healthcare Services in Albuquerque, NM seeks a Dispatch/System Status Control (SSC) to dispatch ambulances, coordinate resources and communicate with fire departments. The role offers varied shifts and a full-time schedule with opportunities for growth, tuition benefits, and a wellness program.

Qualified candidates have a high school diploma, IAED/NM EMD license, BLS, and strong customer service and communication skills to support emergency response and hospital coordination.

Qualifications

• High School Diploma or GED.
• Up to 1 year of related experience or customer service experience.
• IAED certification and NM EMD license.
• BLS certification required.
• Basic Microsoft Office skills.
• Excellent customer service skills.
• Demonstrated ability to communicate effectively via telephone, in person, and in writing.

Responsibilities

• Dispatch medical ambulance crews assigned to emergency and non-emergency calls.
• Input requests for service and relevant information from area fire departments.
• Communicate regarding safety, unit availability, and ETAs.
• Collaborate with other SSCs.
• Maintain accurate, legible dispatch records to determine emergency medical crew availability.
• Maintain positive communication and collaboration with hospital emergency departments regarding incoming calls.
• Provide and maintain an accurate, legible log of completed and canceled calls.
• Provide informative briefings for the relief dispatcher.
• Attend department staff meetings, relevant in-services, workshops, and/or seminars.
• Effectively interact with customers to understand their needs and explain information.
• Train to competency on inputting fire department calls and radio interactions with fire department dispatch centers and apparatus.
• Train to competency on dispatching and monitoring ambulance units assigned to emergency and non-emergency calls.
• Perform other functions as assigned.

Skills

Customer service

Communication

MS Office

Education

High School Diploma or GED

Job description

Location Address: 4500 Montbel Pl NE Albuquerque, NM 87107-6832 Compensation Pay Range: Minimum Offer $18.33 Maximum Offer $30.24 Summary: Be at the center of the action! As a Dispatch/System Status Control (SSC) I, you'll help keep emergency response moving by dispatching ambulances, coordinating resources, and communicating with fire departments and emergency teams. If you're a quick thinker who loves a fast-paced environment, teamwork, and making a difference, this could be the role for you! How you grow, learn and thrive matters here.

Benefits

• Educational and career development options, including tuition and certification reimbursement, scholarship opportunities
• Staff Safety (a wearable badge that allows nurses to quickly and discreetly call for help when safety is a concern)
• Differentials for night/weekend shifts, higher education, certifications and various lead roles (for eligible positions)
• Malpractice liability insurance
• Loan forgiveness through the New Mexico Higher Education Department
• EPIC electronic charting system

We're all about well-being, starting with yours. Presbyterian employees have access to a fun, engaging and unique wellness program, including free on-site and community-based gyms, nutrition coaching and classes, mindfulness and meditation resources, wellness challenges and more. Learn more about our employee benefits.

Type of Opportunity: Full time FTE: 0.90 Job Exempt: No Work Shift: Varied Days and Hours (United States of America)

Responsibilities

• Dispatch medical ambulance crews assigned to emergency and non-emergency calls
• Input requests for service and relevant information from area fire departments
• Communicate regarding safety, unit availability, and ETAs
• Collaborate with other SSCs
• Maintain accurate, legible dispatch records to determine emergency medical crew availability
• Maintain positive communication and collaboration with hospital emergency departments regarding incoming calls
• Provide and maintain an accurate, legible log of completed and canceled calls
• Provide informative briefings for the relief dispatcher
• Attend department staff meetings, relevant in-services, workshops, and/or seminars
• Effectively interact with customers to understand their needs and explain information
• Train to competency on inputting fire department calls and radio interactions with fire department dispatch centers and apparatus
• Train to competency on dispatching and monitoring ambulance units assigned to emergency and non-emergency calls
• Perform other functions as assigned

Qualifications

• High School Diploma or GED
• Up to 1 year of related experience or customer service experience
• IAED certification and NM EMD license
• BLS certification required
• Basic Microsoft Office skills
• Excellent customer service skills
• Demonstrated ability to communicate effectively via telephone, in person, and in writing

AA/EOE/VET/DISABLED.

PHS is a drug-free and tobacco-free employer with smoke free campuses.

Compensation Disclaimer The compensation range for this role takes into account a wide range of factors, including but not limited to experience and training, internal equity, and other business and organizational needs.

About Presbyterian Healthcare Services

Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses. Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

We're Determined to Support New Mexico's Well-Being | Presbyterian Healthcare Services Here, we're committed to a different way to make a difference. Presbyterian's story is really the story of the remarkable people who have chosen to work here. Starting with Reverend Cooper who began our journey in 1908, the hard work of thousands of physicians, nurses, employees, board members, and volunteers brought Presbyterian from a tiny tuberculosis sanatorium to a statewide healthcare system, serving more than one in three New Mexicans. We are part of New Mexico's history and committed to its future. That is why we will continue to work just as hard and care just as deeply to serve New Mexico for years to come.