Dispatch/System Status Control I-AAS-ABQ

Presbyterian System Services; Albuquerque (NM); On-site; USD 25,000 - 42,000; Full time

Benefits offered by this job

Tuition reimbursement

Scholarship opportunities

Staff safety badge

Night/weekend shift differential

Malpractice insurance

Loan forgiveness

EPIC system access

Job summary

Presbyterian Healthcare Services seeks a Dispatch/System Status Control (SSC) professional to help move emergency responses smoothly by dispatching ambulances, coordinating resources and communicating with fire departments and emergency teams.

The role offers educational and career development options, tuition reimbursement, and loan forgiveness programs, plus safety gear, and wage differentials for night/weekend shifts. EPIC charting and comprehensive benefits support retention.

Qualifications

• High School Diploma or GED is required.
• AED/EMD certifications and BLS are required.
• Proven customer service and clear communication skills.

Responsibilities

• Dispatch ambulances for emergency and non-emergency calls.
• Input service requests and coordinate with fire departments.
• Maintain dispatch records and unit availability.
• Provide briefings and attend relevant trainings.

Skills

Customer service

Communication

Teamwork

Education

High School Diploma or GED

IAED certification

NM EMD license

BLS certification

Microsoft Office

Tools

Microsoft Office

Job description

Location Address:4500 Montbel Pl NE Albuquerque, NM 87107-6832Compensation Pay Range:Minimum Offer $18.33 Maximum Offer $30.24Summary:Be at the center of the action! As a Dispatch/System Status Control (SSC) I, you’ll help keep emergency response moving by dispatching ambulances, coordinating resources, and communicating with fire departments and emergency teams. If you’re a quick thinker who loves a fast-paced environment, teamwork, and making a difference, this could be the role for you!How you grow, learn and thrive matters here.• Educational and career development options, including tuition and certification reimbursement, scholarship opportunities• Staff Safety (a wearable badge that allows nurses to quickly and discreetly call for help when safety is a concern)• Differentials for night/weekend shifts, higher education, certifications and various lead roles (for eligible positions)• Malpractice liability insurance• Loan forgiveness through the New Mexico Higher Education Department• EPIC electronic charting systemType of Opportunity: Full time FTE: 0.90 Job Exempt: No Work Shift: Varied Days and Hours (United States of America)Responsibilities:Dispatch medical ambulance crews assigned to emergency and non-emergency calls.Input requests for service and relevant information from area fire departments. Communicate regarding safety, unit availability, and ETAs.Collaborate with other SSCs.Maintain accurate, legible dispatch records to determine emergency medical crew availability.Maintain positive communication and collaboration with hospital emergency departments regarding incoming calls.Provide and maintain an accurate, legible log of completed and canceled calls.Provide informative briefings for the relief dispatcher.Attend department staff meetings, relevant in-services, workshops, and/or seminars.Effectively interact with customers to understand their needs and explain information.Train to competency on inputting fire department calls and radio interactions with fire department dispatch centers and apparatus.Train to competency on dispatching and monitoring ambulance units assigned to emergency and non-emergency calls.Perform other functions as assigned.Qualifications:High School Diploma or GED.Up to 1 year of related experience or customer service experience.IAED certification and NM EMD license.BLS certification required.Basic Microsoft Office skills.Excellent customer service skills.Demonstrated ability to communicate effectively via telephone, in person, and in writing.We're all about well-being, starting with yours.Presbyterian employees have access to a fun, engaging and unique wellness program, including free on-site and community-based gyms, nutrition coaching and classes, mindfulness and meditation resources, wellness challenges and more.Learn more about our employee benefits.About Presbyterian Healthcare ServicesPresbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.Compensation DisclaimerThe compensation range for this role takes into account a wide range of factors, including but not limited to experience and training, internal equity, and other business and organizational needs.We're Determined to Support New Mexico's Well-Being | Presbyterian Healthcare Services