Emergency Dispatch Operator – Public Safety Communications

City of Annapolis (MD); Annapolis (MD); On-site; USD 52,000 - 75,000; Full time

Job summary

The City of Annapolis seeks a Police Communications Operator I to be the first point of contact for emergency and non-emergency calls, prioritizing and dispatching police assistance. This role requires calm under pressure, rapid information gathering, and accurate CAD/radio system use.

Responsibilities include operating communications equipment, logging incidents, coordinating with field officers, and maintaining records to ensure timely public safety responses.

Qualifications

• Graduation from an accredited high school or equivalent.
• Two years in radio-telephone communications or the equivalent.

Responsibilities

• Receive and dispatch emergency and non-emergency calls.
• Operate and maintain communication systems and equipment.
• Log incidents and coordinate with field officers.
• Dispatch police units and track unit locations.
• Relay information to FBI, state, and local agencies.

Skills

Multitasking

Calm under pressure

Emergency dispatch

Radio communications

Geography knowledge

Information gathering

Coordination with officers

Education

High school diploma

Two years in radio-telephone communications

Tools

CAD Systems

Miles/NCIC

Two-way radio & teletype

Job description

The City of Annapolis seeks a Police Communications Operator I to be the first point of contact for emergency and non-emergency calls, prioritizing and dispatching police assistance. This role requires calm under pressure, rapid information gathering, and accurate CAD/radio system use.

Responsibilities include operating communications equipment, logging incidents, coordinating with field officers, and maintaining records to ensure timely public safety responses.