Emergency Communications Dispatcher I

City of Annapolis; Annapolis (MD); On-site; USD 40,000 - 68,000; Full time

Job summary

City of Annapolis is seeking a Police Communications Operator I to serve as the first point of contact for emergency calls and coordinate dispatch for police units. The role requires operating CAD/Miles systems, maintaining logs, and providing support to field officers in high-pressure situations.

Candidates should have a high school diploma or GED and at least two years of radio-telephone experience. The position is Safety Sensitive and may involve drug and alcohol testing.

Qualifications

• High school diploma or GED required.
• Two years in radio-telephone communications or equivalent.
• Ability to multitask and remain calm under pressure.
• Knowledge of 911 CAD and Miles/NCIC systems advantageous.

Responsibilities

• Receive and dispatch emergency and non-emergency calls.
• Monitor and operate radio, telephone, and computer terminal equipment.
• Dispatch police units and relay information to partner agencies.
• Maintain logs and records of incidents and movements.

Skills

Emergency dispatch

Multitasking

Calm under pressure

Public safety communication

Geography knowledge

Education

High school diploma or GED

Tools

CAD systems (911 CAD)

Miles/NCIC systems

Two-way radio equipment

Job description

City of Annapolis is seeking a Police Communications Operator I to serve as the first point of contact for emergency calls and coordinate dispatch for police units. The role requires operating CAD/Miles systems, maintaining logs, and providing support to field officers in high-pressure situations.

Candidates should have a high school diploma or GED and at least two years of radio-telephone experience. The position is Safety Sensitive and may involve drug and alcohol testing.