Emergency Dispatch Operator — Paid Training + Bonuses & Growth

YDU JC Air Cond & Ref Inc.- Dubai; Kansas City (MO); On-site; USD 19,286 - 22,041; Full time

Benefits offered by this job

Five-week paid training program

Automatic enrollment in Completion Bonus Program

Promotion program with potential raises

Job summary

YDU JC Air Cond & Ref Inc.- Dubai is seeking Customer Service Agents and Dispatchers in Kansas City, MO. The position starts at $14–$16 hourly based on experience. It includes a five-week paid training program and opportunities for raises within the first six months.

The ideal candidates should have customer service experience, excellent communication skills, and the ability to work efficiently under pressure. Full-time daytime shifts are available with benefits including completion bonuses in the first year.

Qualifications

• Must be at least 18 years old.
• Available for multiple shifts; day shifts are available.
• Minimum six months of customer service experience; one year or more call-center experience preferred.
• Excellent communication skills and ability to type 20–25 words per minute.
• Basic knowledge of computer applications, strong problem-solving, organizational, and work-ethic skills.

Responsibilities

• Serve as an Emergency Dispatch Operator, monitoring alarm signals.
• Place outgoing calls to verify alarms and dispatch appropriate authorities.
• Document incidents and responses accurately in the system.
• Participate in a five‑week training program.
• Attend training classes from 1:00PM to 9:30PM CST, Monday–Friday.
• Adhere to performance monitoring and training milestones.

Skills

Customer service experience

Communication skills

Typing speed (20-25 wpm)

Basic computer application knowledge

Problem-solving skills

Organizational skills

Ability to work under pressure

Bilingual (Spanish and English)

Education

High school diploma or GED

Job description

YDU JC Air Cond & Ref Inc.- Dubai is seeking Customer Service Agents and Dispatchers in Kansas City, MO. The position starts at $14–$16 hourly based on experience. It includes a five-week paid training program and opportunities for raises within the first six months.

The ideal candidates should have customer service experience, excellent communication skills, and the ability to work efficiently under pressure. Full-time daytime shifts are available with benefits including completion bonuses in the first year.