Emergency Dispatch Operator

UT Health San Antonio; San Antonio (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability Insurance

Paid Time Off

Job summary

UT Health San Antonio is seeking a Police Telecommunication Operator to support campus safety by operating emergency telephones, radios, CCTV, and security systems, dispatching officers, and coordinating backup services during incidents.

The role emphasizes calm, decisive communication under pressure, data entry, and maintaining logs, with required high school diploma and post-employment Basic Telecommunication Certification.

Qualifications

• Ability to communicate effectively both orally and in writing.
• Ability to react calmly, quickly and decisively in emergency situations to obtain, summarize and relay information.
• Ability to multi-task and prioritize assignments while working under stressful conditions.
• Ability to speak concisely and distinctly.
• Demonstrated human relations skills.
• Ability to operate specialized communications networking equipment and computer terminals to access confidential and restricted law enforcement information (TLETS).
• Proficiency with Microsoft Office.

Responsibilities

• Operates emergency telephones, two-way radios, telecommunications/computer terminal equipment, closed circuit television, remote control cameras, alarm and security systems.
• Activates emergency procedures for fire evacuations or similar emergencies.
• Receives and records information/requests related to police services.
• Dispatches officers and notifies command/supervisors and administrative personnel of incidents.
• Prioritizes and assigns emergency calls for services.
• Obtains, inputs, and receives data related to police activities such as criminal history, warrants and vehicle registration.
• Operates specialized communications networking equipment and computer terminals to access confidential and restricted law enforcement information (TLETS).
• Relays information from field officers requesting back up and support services to include emergency medical services, and rescue and fire equipment.
• Maintains manual/computerized logs and prepares complaint control cards and reports.
• Performs all other duties as assigned.

Skills

Effective communication

Calm under pressure

Microsoft Office

Multi-tasking

TLETS access

Education

High school diploma or GED

Tools

TLETS software

Job description

UT Health San Antonio is seeking a Police Telecommunication Operator to support campus safety by operating emergency telephones, radios, CCTV, and security systems, dispatching officers, and coordinating backup services during incidents.

The role emphasizes calm, decisive communication under pressure, data entry, and maintaining logs, with required high school diploma and post-employment Basic Telecommunication Certification.