Emergency Dispatch Officer, Healthcare Security

AUS; Cumberland (RI); On-site; USD 26,000 - 37,000; Full time

Job summary

Allied Universal is seeking a Security Officer – Emergency Communications in Cumberland, RI. You will coordinate dispatch, monitor alarms and radio traffic, and support rapid responses to security events at a healthcare facility. The role emphasizes clear record-keeping and patient/staff service.

The position is full-time with day-evening shifts. You will work on-site, utilize exclusive tools, and contribute to a safe environment while upholding Allied Universal's values and standards.

Qualifications

• Minimum two years of security-related experience.
• CPR certification preferred.
• Customer service experience preferred.
• Comfort using a computer or tablet.
• Must be 18+ (unarmed) or 21+ (armed) and HS diploma.

Responsibilities

• Provide customer service to clients, visitors, patients, and staff by carrying out site-specific procedures, dispatch protocols, and emergency response activities as appropriate.
• Monitor incoming calls, alarms, radio traffic, and electronic communications; prioritize requests and dispatch appropriate personnel in accordance with established procedures.
• Document incidents, service requests, and critical communications accurately and promptly, maintaining detailed logs and escalating concerns to site leadership as needed.
• Respond to incidents and critical situations in a calm, problem-solving manner, coordinating communication with on-site personnel and emergency responders when appropriate.
• Conduct regular and random patrols around the healthcare location and perimeter as assigned, reporting observed hazards, access concerns, and unusual activity.

Skills

Security experience

CPR certification

Customer service

Computer familiarity

Background check

Education

High School diploma or equivalent

Job description

Allied Universal is seeking a Security Officer – Emergency Communications in Cumberland, RI. You will coordinate dispatch, monitor alarms and radio traffic, and support rapid responses to security events at a healthcare facility. The role emphasizes clear record-keeping and patient/staff service.

The position is full-time with day-evening shifts. You will work on-site, utilize exclusive tools, and contribute to a safe environment while upholding Allied Universal's values and standards.