Dedicated Console Operator HQ (70328)

Inter-Con Security; Detroit (MI); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading security company is seeking a Console Operator in Detroit, Michigan. The role involves managing emergency and non-emergency situations, coordinating with security personnel, and monitoring alarm systems. Ideal candidates should have a high school diploma and previous experience in dispatch or security roles. Strong communication and problem-solving skills are essential to contribute to a secure environment. Join a team that values your growth and supports veterans in their careers.

Qualifications

• Previous dispatcher or console operator experience, or 1 year of security experience.
• Strong problem-solving skills with the ability to work independently.
• Ability to interact effectively with individuals at all levels.

Responsibilities

• Perform Emergency Dispatch and Recording Coordinator duties.
• Direct security personnel during emergent and non-emergent situations.
• Monitor and respond to site alarm systems.

Skills

Problem-solving skills

Customer service

Organizational abilities

Multitasking

Verbal communication skills

Written communication skills

Quick decisive actions

Team-oriented

Education

High school diploma or equivalent

Tools

Microsoft programs

Console operation equipment

Job description

Overview

Inter-Con Overview
Founded in 1973, Inter-Con Security Systems, Inc. is a leading US-owned security company, providing integrated security solutions to government and commercial customers on four continents. Inter-Con remains under family ownership and control and operates as the industry leader in the field of customized, high-requirement security solutions. Inter-Con employs over 35,000 security personnel world-wide, trained and managed by a team of professionals with unsurpassed military, law enforcement, and security experience. Inter-Con is Everywhere Security Matters.

Job Opportunity: Dedicated Console Operator

Position Overview

Inter-Con Security is hiring a Console Operator to join our team in a dynamic role, reporting to Site Security Management. As part of the team, you will handle both emergency and non-emergency situations with precision, maintain site safety protocols, and contribute to a secure environment at our client sites.

Key Responsibilities

• Perform Emergency Dispatch and Recording Coordinator duties as per the Site's Emergency Response Plan.
• Direct security personnel during both emergent and non-emergent situations.
• Dispatch, communicate, and relay crucial information to the appropriate personnel, especially in high-stress scenarios.
• Monitor and respond to site alarm systems, including fire alarms, access control, and intrusion systems.
• Implement emergency protocols such as evacuation and sheltering during fire alarm events.
• Maintain accurate logs and official records related to assigned duties.
• Communicate with external agencies when necessary.
• Advise management on emergent and non-emergent situations.
• Maintain professionalism in all situations, including high-pressure emergencies.
• Participate in site-specific training, fire, and safety exercises.
• Uphold integrity and professionalism in all aspects of the role.
• Complete AIMS reports and ensure the proper administration of the hot work permit process.

Minimum Qualifications

• High school diploma or equivalent
• Previous dispatcher or console operator experience, or 1 year of Security experience at GM
• General understanding of security operations and interest in learning dispatch operations
• Strong problem-solving skills with the ability to work independently
• Exceptional customer service, organizational, and multitasking abilities
• Excellent verbal and written communication skills
• Ability to make quick, decisive actions in emergency situations
• Ability to interact effectively with individuals at all levels and across diverse cultures
• Team-oriented with the ability to make sound judgments
• Proficiency in Microsoft programs and common console operation equipment

Preferred Experience

• 2+ years of public sector dispatch or emergency operations center experience
• 2+ years of verifiable data center security experience
• 3+ years of verifiable private/corporate security experience

Physical And Mental Requirements

• Ability to physically respond to emergency situations, including carrying out duties in stressful and high-pressure environments
• Must maintain a professional and ethical demeanor, providing courteous interaction with all employees and visitors

Veterans

Inter-Con is passionate about hiring veterans. In fact, we’ve hired thousands of veterans over the years and plan to keep hiring as many as we can. If you are veteran in search of a rewarding career among a team that holds an affinity for those who served as well as values your success and growth within our organization, please take a moment to review our website for all our extensive opportunities. Visit www.icsecurity.com/careers/ for more information.

Inter-Con Security Systems, Inc. is an affirmative action employer who provides equal employment opportunities to minorities, females, veterans, and disabled individuals, as well as other protected groups. License PPO 6

Careers - Inter-Con Security